Kirsten Lee

• Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
• Streamlined processes for increased efficiency in handling member requests and inquiries.
• Monitored key performance indicators related to member experience, proactively identifying areas for improvement based on data trends.
• Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.
• Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
• Collaborated with team members to achieve shared goals and improve overall member experience.

- Performed administrative and clerical duties such as data entry

• Processed payments and documents such as invoices, employee reimbursements, and statements.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.

• Managed music playlists effectively, ensuring they complemented each class format while motivating participants throughout the sessions.
• Led energizing warm-up sequences that prepared participants for high-intensity workouts while preventing injury risks.
• Stayed current on industry trends through regular professional development activities, incorporating innovative techniques into instruction as appropriate.

- Trained new associates on best practices for delivering exceptional service, fostering a culture of excellence within the team.

• Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
• Conducted regular surveys to gather feedback from members, using insights to drive continuous improvement efforts.