Kirsti-Anna Hardy
Hesperia,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Rite-Aid Pharmacy
Apple Valley, CA
02.2008 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Some College (No Degree) -
AIU
OnlineSkills
- Operations Management
- Employee Training
- Customer Service Management
- Relationship building and management
- Strategic thinker
- Problem-Solving
- Operational Efficiency
Affiliations
- work and attend a farmers market every Saturday where I engage with the public.
Certification
- type faster then 40 wpm, and working on increasing this every month.
Timeline
Store Manager
Rite-Aid Pharmacy
02.2008 - Current
Some College (No Degree) -
AIU
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