Kirstie Kappus
Ennis,TX
Summary
I have strengths in accuracy, meeting requirements and providing excellent customer service. I'm very adaptable and can easily learn anything new. I'm very friendly, carry a positive attitude, and am overall an easy-going person so I interact well with others in the workplace.
Overview
11
11
years of professional experience
Work History
Customer Service Representative & Dispatcher
Al's Plumbing
01.2014 - 02.2025
- I started out as a file clerk with Al's Plumbing in 2014, and then eventually moved into a customer service position. I did move up into a dispatching position sometime after as well.
- I communicated with customers directly and have great customer service skills.
- Friendly with all customers I speak with and am a problem solver when issues arise. I am well-spoken and well mannered in any given situation.
- I have a lot of experience with keeping a schedule, relaying proper information to multiple parties so that operations run smoothly, and keeping records.
- I'm computer proficient and have experience in creating & maintaining worksheets in Microsoft Excel. I have Microsoft Word experience as well as Outlook.
- I am able to maintain files and do data entry. I also have experience in creating and sending out mass emails to customers that contain offers or helpful information.
- I have participated in running the company's Facebook profile and am familiar with social media.
Education
High School Diploma -
Winfree Academy
1661 Gateway Blvd, Richardson, TX 75080Skills
- Skilled in customer service
- Positive and professional
- Attention to detail
- Excellent with both verbal and written communication
Timeline
Customer Service Representative & Dispatcher
Al's Plumbing
01.2014 - 02.2025
High School Diploma -
Winfree Academy
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