Kirstie Long
Summary
Dynamic medical support professional with extensive experience in administrative oversight and process optimization, prepared to excel in challenging roles. Expertise in patient coordination, medical record management, and team leadership. Strong focus on collaboration and adaptability to evolving needs, fostering a reliable and efficient environment. Recognized for outstanding communication, problem-solving skills, and organizational capabilities that enhance team performance and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
02.2020 - 01.2026
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Ensured accurate medical record maintenance and data entry for improved patient care.
- Assisted healthcare providers in managing patient inquiries and support needs effectively, managing 50+ calls per day and all patients and walk-ins at the front desk.
- Streamlined administrative processes, enhancing operational efficiency within the facility.
- Created comprehensive training resources for new employees to enhance service quality and maintain compliance VA's national standard.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
Administrative Assistant
Morningstar Residential Care Center
12.2017 - 12.2018
- Managed daily office operations to ensure efficient workflow and communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Office Manager
J&S Marine
04.2015 - 12.2017
- Streamlined office operations, enhancing workflow efficiency and communication among staff.
- Managed scheduling and coordination of meetings, ensuring effective time management for executives.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Front End Supervisor
Toys “R” Us
07.2014 - 10.2014
- Supervised daily operations of front end, ensuring efficient customer service and workflow management.
- Trained and mentored staff on cash handling procedures and customer interaction best practices.
- Monitored and guided inventory control processes, focusing on reducing shrinkage and improving stock accuracy.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction levels.
Assistant Manager
Charlotte Russe
07.2013 - 07.2014
- Led team in achieving sales goals through effective staff training and performance management.
- Developed and implemented visual merchandising strategies to enhance customer engagement and product presentation.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth and knowledge sharing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Liberal Arts
Cayuga Community College
Fulton, New York06-2012
No Degree - Human Services
SUNY Empire State College
East Syracuse, New YorkSkills
- Detail-oriented
- Patient/customer communication
- Data entry
- Microsoft office
- Organizational skills
- Staff training and development
- HIPAA compliance
- Customer service
Timeline
Medical Support Assistant
Department of Veterans Affairs
02.2020 - 01.2026
Administrative Assistant
Morningstar Residential Care Center
12.2017 - 12.2018
Office Manager
J&S Marine
04.2015 - 12.2017
Front End Supervisor
Toys “R” Us
07.2014 - 10.2014
Assistant Manager
Charlotte Russe
07.2013 - 07.2014
Associate of Arts - Liberal Arts
Cayuga Community College
No Degree - Human Services
SUNY Empire State College