Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Kirstie Staley

Mechanicsville,VA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Client Service RepresentativeCaregiverPatient Care RepresentativePatient Service Representative

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Mechanicsville, VA, US
Open to relocation: No

Summary

Results-driven Client Service Representative with extensive experience at Bank of America, specializing in customer support and payment processing. Proven ability to manage client interactions efficiently while ensuring confidentiality and adherence to HIPAA policies. Skilled in enhancing client satisfaction and delivering compassionate support in fast-paced environments.

Overview

26
26
years of professional experience
1
1
year of post-secondary education

Work History

Client Service Representative

Bank of America
Richmond, Va
02.2000 - 12.2025
  • Delivered exceptional customer support by promptly addressing inquiries and resolving issues.
  • Managed client accounts, ensuring accuracy in transactions and maintaining confidentiality of sensitive information.
  • Handled incoming calls, providing accurate information regarding products and services while enhancing client satisfaction.
  • Collaborated with team members to streamline processes, enhancing overall efficiency in customer interactions.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.

Education

Computerized Accounting Program - Accounting

Braxton Business School
Richmond, VA
09.1994 - 06.1995

High School Diploma -

Lee Davis High School
Mechanicsville, VA
06.1994

Skills

Customer support

Call center experience

Payment processing

Data entry

Computer skills

Patient interaction

Confidentiality adherence

Administrative support

Customer focus

Health and safety awareness

Timeline

Client Service Representative

Bank of America
02.2000 - 12.2025

Computerized Accounting Program - Accounting

Braxton Business School
09.1994 - 06.1995

High School Diploma -

Lee Davis High School

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Kirstie Staley