Kirstie Weimer
Cincinnati
Summary
Knowledgeable Recruiter/HR Specialist with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Account Manager
Aegis Protection Services
12.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Reduced time to hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Facilitated onboarding sessions and on the job training for new hires, bolstering employee job position knowledge and skillset.
Recruiter
Health Carousel
11.2021 - 12.2022
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Manage book of business
- Developed recruiting strategies to identify qualified candidates and build network.
- Organized applicants in order of urgency and importantce
- Text Blast
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Customer Advocate
CARVANA
12.2020 - 10.2021
- Served as point of contact for customers and worked to resolve registration and delivery issues.
- Delivered vehicles to customers
- Handled paperwork for vehicle registration and contracts
- Trained all new hires for their positions
- Detail vehicles
- Documented customer concerns and inquiry resolutions in internal computer system.
Homeowner Customer Care Representative
Fifth Third Bank
05.2019 - 09.2020
- Took calls from customers, working on hardship assistance with their mortgages
- Helped with completing application and additional documents needed for hardship process
- Reviewed accounts to ensure complete before sending to negotiator
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Homeowner Assistance Counselor
Fifth Third Bank
11.2016 - 09.2020
- Initiated contact and provided assistance to consumer and mortgage loan customers who were in default
- Resolved delinquent accounts per Fifth Third Standards
- Counseled debtors on payment options and arranged installment agreements.
- Recorded all information regarding financial status of customers.
- Trained new team members on scripts, company services and collection strategies.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Document Specialist/Collection Specialist
Control Technology
05.2015 - 11.2016
- Inbound/Outbound calls to borrowers
- Review paperwork in detail, recoup payments, and manage accounts daily.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Advised customers of alternative actions and strategies for debt repayment.
Education
Criminal Justice
Cincinnati State Technical And Community College
Cincinnati, OH2012
High School Diploma -
Western Hills High School
05.2010
Skills
- Negotiation
- Account Management
- Recruitment strategies
- Onboarding processes
- Candidate Pipeline Management
- Approaches all tasks with focus and enthusiasm
- Capable of working efficiently in fast-paced environment
- Effective communicator and valued team member
- Quick learner who adapts well to different situations
- Conflict Resolution
- Team Leadership
- Pre-screening candidates
Certification
- CNP - Certified Notary Public
- First Aid/CPR Certified
Timeline
Human Resources Account Manager
Aegis Protection Services
12.2022 - Current
Recruiter
Health Carousel
11.2021 - 12.2022
Customer Advocate
CARVANA
12.2020 - 10.2021
Homeowner Customer Care Representative
Fifth Third Bank
05.2019 - 09.2020
Homeowner Assistance Counselor
Fifth Third Bank
11.2016 - 09.2020
Document Specialist/Collection Specialist
Control Technology
05.2015 - 11.2016
High School Diploma -
Western Hills High School
Criminal Justice
Cincinnati State Technical And Community College
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