Kirstin Bolton
San Antonio
Summary
Customer Service Professional with 9 years of experience in financial services, specializing in fraud detection and account management. Demonstrates a collaborative approach, working closely with clients to resolve issues and enhance satisfaction. Proficient in security protocols and online banking, leveraging advanced skills in Microsoft Word, Excel, and PowerPoint to streamline operations and improve service delivery.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Cutting Edge Pet Clinic/Thrive
02.2017 - 11.2020
- Provided compassionate care to animals, ensuring comfort during treatments and fostering trust with pet owners.
- Assisted in surgical procedures, contributing to successful outcomes and enhancing patient recovery rates.
- Monitored vital signs and conducted diagnostic tests, enabling timely interventions and improving overall patient health.
- Coordinated with veterinarians and staff to streamline workflow, resulting in reduced wait times and increased client satisfaction.
- Maintained accurate medical records and inventory, ensuring compliance with clinic protocols and enhancing operational efficiency.
Fraud Specialist
CBE Companies
07.2015 - 02.2017
- Analyzed accounts for fraud patterns, contacted members to confirm transactions.
- Processed compromised card security closures, advised on fraud prevention.
- Collaborated with trainers for new team member education.
- Enhanced fraud detection efficiency through team collaboration.
- Adapted to cross-department needs during high work volume.
- Investigated fraud cases using analytical tools, leading to substantial improvements in detection rates and minimizing financial losses.
Customer Service/Collections Agent
CBE Companies
07.2015 - 02.2017
- Managed a high-volume call queue, resolving customer inquiries efficiently and enhancing satisfaction through timely responses.
- Collaborated with team members to streamline collection processes, leading to improved recovery rates and a more cohesive work environment.
- Analyzed customer account data to identify trends, enabling targeted communication strategies that resulted in measurable improvements in collections.
- Demonstrated a proactive approach to problem-solving, consistently seeking ways to elevate service quality and contribute to team success.
- Managed a high-volume call queue, resolving inquiries swiftly, which led to a noticeable increase in customer satisfaction scores.
Education
High School -
Earl Warren High School
San Antonio, TXSkills
- Fraud detection
- Account management
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Veterinary Technician
Cutting Edge Pet Clinic/Thrive
02.2017 - 11.2020
Fraud Specialist
CBE Companies
07.2015 - 02.2017
Customer Service/Collections Agent
CBE Companies
07.2015 - 02.2017
High School -
Earl Warren High School