Kirstin Shelby
West Warwick
Summary
Resourceful Club Manager known for highly productive and efficient task completion. Expert in event planning, team leadership, and budget management. Excels in communication, problem-solving, and adaptability to ensure seamless club operations and member satisfaction. A results-oriented professional with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Club Manager
Planet Fitness
Warwick
10.2024 - Current
- Identified root causes of club issues and executed game plan for improvement.
- Resolved customer complaints regarding worker performance or services rendered.
- Implemented training programs designed to improve employee knowledge about club services and products available.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Assigned tasks and work hours to staff.
- Provided excellent customer service by promptly responding to inquiries from members.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Removed unruly patrons to achieve safe and positive work environment.
- Delegated work to staff, setting priorities and goals.
- Interviewed applicants to extend employment offers to maintain high-performing work environment.
Assistant Manager
Dollar General
Coventry
04.2023 - 10.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
Stocker
Walmart
Warwick
03.2020 - 04.2023
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Stocked shelves with newly arrived products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Removed outdated products from shelves in accordance with company policy.
- Faced products on shelves and displays to meet company policies.
- Maintained accurate inventory levels through regular stock checks.
Receiving Supervisor
Jerry's Market
West Warwick
10.2018 - 02.2020
- Organized deliveries by sorting and stocking receivables
- Coordinated with vendors to resolve discrepancies between purchase orders and invoices.
- Monitored workers and reviewed completed work for proper performance.
- Supervised inventory counts and cycle counts, ensuring accuracy at all times.
- Maintained communication with other departments regarding status of incoming shipments.
Cashier
Bjs Wholesales Club
Coventry
11.2017 - 04.2018
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
Order Taker
Taco Bell Restaurant
Warwick
09.2016 - 11.2017
- Resolved customer complaints in a professional manner while following company policies and procedures.
- Followed health and safety guidelines when preparing food for customers.
- Ensured accuracy of all orders before submitting them to the kitchen staff.
- Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Answered customers' questions about products, prices, and availability.
Education
High School Diploma -
West Warwick Senior High School
West Warwick, RI08-2019
Skills
- Employee training
- Payroll administration
- Performance evaluation
- Customer service
- Staff scheduling
- Conflict resolution
- Safety compliance
- Inventory management
- Sales reporting
- Team building
- Communication skills
- Time management
- Problem solving
- Public speaking
- Analytical thinking
- Strategic planning
- Crowd control
- Adaptability and flexibility
- Multitasking Abilities
Accomplishments
- Received an award for dependability and optimism given by the CEO
Certification
- CPR certified
Timeline
Club Manager
Planet Fitness
10.2024 - Current
Assistant Manager
Dollar General
04.2023 - 10.2024
Stocker
Walmart
03.2020 - 04.2023
Receiving Supervisor
Jerry's Market
10.2018 - 02.2020
Cashier
Bjs Wholesales Club
11.2017 - 04.2018
Order Taker
Taco Bell Restaurant
09.2016 - 11.2017
High School Diploma -
West Warwick Senior High School