Summary
Work History
Education
Skills
Languages
Timeline
Generic

Kirstin Wade

Memphis,TN

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through personalized service and effective communication. Adept at cash handling and maintaining cleanliness standards, contributing to a welcoming dining environment and driving repeat business.

Work History

Server

Taste Bar
2022 - 2023
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery.

Server

Mugshots
2021 - 2023
  • Assisted customers with menu selections and dietary preferences.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Learned and adhered to safety protocols in food handling and service.
  • Supported team members during busy shifts to enhance workflow efficiency.
  • Handled cash transactions accurately while processing customer payments.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server/Baretender

TGI Fridays
2020 - 2020
  • Delivered exceptional customer service to enhance guest satisfaction and retention.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained clean and organized dining area to promote a welcoming environment.
  • Handled cash transactions accurately, ensuring compliance with financial procedures.
  • Provided menu recommendations based on guest preferences to increase sales opportunities.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Crafted innovative cocktail recipes to enhance customer experience and drive repeat business.
  • Maintained inventory levels by tracking stock and placing orders for supplies as needed.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Licensed Practical Nurse -

Northwest Mississippi Community College
Southaven, MS

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Team collaboration
  • Food safety practices
  • Table bussing
  • Beverage preparation
  • Guest seating
  • Table setting
  • Food delivery
  • Food inspection
  • Food safety
  • POS operation
  • Team member support
  • Positive and professional
  • Dining customer service
  • Liquor, wine, and food service

Languages

English
Native or Bilingual

Timeline

Server

Taste Bar
2022 - 2023

Server

Mugshots
2021 - 2023

Server/Baretender

TGI Fridays
2020 - 2020

Licensed Practical Nurse -

Northwest Mississippi Community College
Kirstin Wade