Kirston Gilliand
Jackson,MS
Summary
Motivated college school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level call center position to help launch career while achieving company goals. Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mississippi Department of Employment Security
Jackson, MS
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Crew Leader
Wendy's
Ridgeland, MS
06.2020 - 03.2024
- Trained new hires on job duties, safety protocols, and company policies.
- Directed team of 7-10 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Assisted in resolving customer complaints or issues quickly and efficiently.
Customer Advisor
Senture Connect
Jackson, MS
11.2023 - 02.2024
- Greeted customers and provided excellent customer service.
- Provided product information to customers.
- Assisted customers with returns and exchanges.
- Advised customers on product selection based on their needs.
Education
High School Diploma -
Callaway High School
Jackson, MS06-2022
Some College (No Degree) - Business Administration And Management
Hinds Community College
Raymond, MSSkills
- Complaint resolution
- Appointment Scheduling
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Sales expertise
- Customer Service
- Documentation skills
- Patience and Persistence
- Team building
- Professionalism
Timeline
Customer Advisor
Senture Connect
11.2023 - 02.2024
Customer Service Representative
Mississippi Department of Employment Security
01.2023 - Current
Crew Leader
Wendy's
06.2020 - 03.2024
High School Diploma -
Callaway High School
Some College (No Degree) - Business Administration And Management
Hinds Community College
Similar Profiles
Marquis WestryMarquis Westry
Manager - Benefit Program Specialist Team Lead at Mississippi Department of Employment SecurityManager - Benefit Program Specialist Team Lead at Mississippi Department of Employment Security
Felicia FulghamFelicia Fulgham
Intervier 2 at Mississippi Department of Employment SecurityIntervier 2 at Mississippi Department of Employment Security
Kyelah ChambersKyelah Chambers
Career Navigator at Mississippi Department Of Employment SecurityCareer Navigator at Mississippi Department Of Employment Security