Kirstyn Click
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Team Leader
Data Recognition Corporation
03.2016 - 07.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to the high standards set forth by the Department of Education and our clients.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for team members through daily coaching and regular performance appraisals.
- Adapted to new projects and new team members according to the needs of our clients and company.
Groomer
Aussie Pet Mobile Grooming
07.2019 - 03.2023
- Provided specialty breed clips for dogs such as Poodles, Schnauzers, and Yorkshire Terriers.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Managed facility laundry, cleaning and restocking.
Customer Engagement Leader
PetSmart
02.2014 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Cared for sick or injured animals by seeking out veterinary care and training staff to follow veterinary care instructions.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Senior Game Advisor
GameStop
10.2010 - 03.2015
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Proven track record exceeding sales goals and customer satisfaction ratings.
- Maintained clean and orderly store throughout work shift.
- Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
Education
Bachelor of Arts - Art History And Art Studio: Design
Franklin College
Franklin, IN06.2013
Skills
- Staff Training
- Issue Resolution
- Evaluating Employee Work
- Verbal and Written Communication
- Customer Service
Timeline
Groomer
Aussie Pet Mobile Grooming
07.2019 - 03.2023
Team Leader
Data Recognition Corporation
03.2016 - 07.2023
Customer Engagement Leader
PetSmart
02.2014 - 07.2019
Senior Game Advisor
GameStop
10.2010 - 03.2015
Bachelor of Arts - Art History And Art Studio: Design
Franklin College
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