Summary
Work History
Education
Skills
Accomplishments
Timeline
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Kisanet Gaim

Falls Church,VA

Summary

Dynamic and detail-oriented professional with a proven track record in customer service at Clyde’s. Skilled in effective multitasking and strong communication, I excelled in reducing wait times and enhancing guest experiences. My ability to understand customer needs and maintain a hospitable environment consistently contributed to high satisfaction levels.

Work History

Hostess

Clyde’s
  • Responded to inquiries regarding operational hours, seating arrangements, and menu options.
  • Effectively balanced answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Welcomed customers with professionalism and maintained a hospitable environment.
  • Communicated detailed information to customers while managing order-taking processes.
  • Guided trainees in adhering to high standards of service within the establishment.
  • Coordinated table configurations and seating adjustments for accommodating specific guest requirements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Logged reservations through phone interactions.
  • Performed opening and closing duties promptly.
  • Ensured a clean and inviting front lobby throughout shifts by efficiently organizing and stocking.

Store Associate

Amazon
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Office Assistant

C&W Auto Repair & Body Shop
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Monitored and tracked budgets and expenses.

Sales Associate

Footlocker
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Arranged items by size and color while stocking them.

Education

Bachelor Of Business Administration - Business Administration

Marymount University
Arlington, VA

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Strong communication skills
  • Negotiation skills
  • Understanding customers needs

Accomplishments

Within the past year I started a eyelash extension business

Timeline

Hostess

Clyde’s

Store Associate

Amazon

Office Assistant

C&W Auto Repair & Body Shop

Sales Associate

Footlocker

Bachelor Of Business Administration - Business Administration

Marymount University

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Kisanet Gaim