Kisha Acevedo
Zephyrhills,FL
Summary
Meticulous and organized Medical Practice Manager with 15+ years experience of overseeing medical office operations, spear heading team leadership, and ensuring adherence to healthcare regulations. Adept at overseeing revenue cycle, coordinating inventory & resources, and optimizing scheduling.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Clinical and Administrative Supervisor
Betances Health Center
New York, NY
- Directed daily operations for a busy clinic, including staffing, inventory management, and compliance monitoring
- Trained, supervised medical assistants on performing vital signs, blood drawing and EKG’s
- Trained, supervised front receptionist on phone etiquette and customer service
- Cultivated patient satisfaction by streamlining care delivery processes and addressing concern effectively
- Oversee financial management, including budget and revenue tracking, while maintaining cost-effective operations
Medical Practice Manager
Horizon Family Medical Group
Warwick, NY
09.2009 - Current
- Directed daily operations for a busy clinic, including staffing, inventory management, and compliance monitoring
- Trained, supervised, and evaluated medical assistants to ensure exceptional clinical and administrative support
- Oversee financial management, including budgets and revenue tracking, while maintaining cost-efficient operations
- Cultivated patient satisfaction by streamlining care delivery processes and addressing concerns effectively
- Ensuring smooth transition of medical offices newly joining our medical group by providing orientation, training of operations and policies.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Developed close working relationships with front office and back office staff.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Registered Medical Assistant -
Mandl School of Allied Health
New York, NYSkills
- Clinic Operations & Practice Management
- Leadership & Staff Development
- Regulatory Compliance (HIPAA, OSHA)
- Financial Oversight & Budgeting
- Client Care & Patient Relations
- Scheduling & Workflow Optimization
- Community Outreach & Marketing
- EClinical Software
- Medics Expertise
Certification
Certified BLS/CPR
Timeline
Medical Practice Manager
Horizon Family Medical Group
09.2009 - Current
Clinical and Administrative Supervisor
Betances Health Center
Registered Medical Assistant -
Mandl School of Allied Health