Kisha McDavid Campbell
Winchester,VA
Summary
A Professional Warehouse Leader offering over 20 years of expertise in supervising and training more than 350 employees in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on customer demand and sales forecasting. Resourceful with directing supply & logistics warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator and have been successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. In pursuit of a position where positive mental attitude, leadership and commitment to customer satisfaction can be implemented and utilized.
Overview
26
26
years of professional experience
Work History
Supply & Logistics Operations Supervisor
General Motors Customer Care & Aftersales
12.2019 - 12.2023
- Promotes and encouraged importance of Customer Service
- Responsible for shipping over 20,000 lines of product to customers daily
- Cultivates safety culture within warehouse by implementing and enforcing workplace safety rules and policies for senior logistics staff
- Maintains good working relationships and communicate with employees, union logistics representatives, and logistics management team
- Evaluate team performance, and promotes continuous improvement and product delivery for Senior logistics employees
- Consistently administers and negotiates collective bargaining agreements and company policies
- Responsible for employee complaints and disagreements in warehouse.
- Administered disciplinary actions for absences and misconduct with hourly personnel.
Customer Service Division. Logistics Coordinator / Supervisor
Ecolab
07.2018 - 07.2019
- Provided work direction and supervision to over 100 labor personnel and is first point of contact for assistance with challenging metric driven tasks and situations.
- Monitored performance of hourly labor personnel and provides coaching to insure daily and monthly objectives are achieved.
- Conducted new associate training and provide ongoing training for labor personnel.
Marketing, Sales& Service, Parts Supply & Logistics Supervisor
FORD MOTOR COMPANY
01.1998 - 02.2017
- Successfully launched SAP that replaced previous Warehouse System.
- Responsible for improving Inventory Accuracy and brought warehouse ranking into top 4 in nation
- Kept communications open with Dealerships, when wrong parts are delivered, or parts are shorted in order to decrease dealer claims.
- Lead warehouse operation and maintenance functions within Washington and Detroit Parts distribution centers, including building safety, employee personnel relationships, IB / OB production, inventory accuracy, overtime percentage, absenteeism, vacation scheduling.
- ISO 14001 Environmental
- Supervised hourly personnel
- Completed daily reports of time for employees
- Responsible for personnel complaints and grievances
- Administered disciplinary actions for absences and misconduct with hourly personnel
- Communicated and maintained productive working relationship with hourly and salaried team.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
Human Resources Associate
FORD MOTOR COMPANY
- Hired 120 employees to decommission parts warehouse, Detroit Parts Distribution Center
- Ordered and scheduled drug screening
- Scheduled Physicals and Health checks
- Managed recruitment process from phone interviews and consultation with management through employee enrollment
- Participated in strategic conversations with management on recruitment ideas and suggestions to gain qualified Candidates.
- Coordinated and conducted new hire pre-interviews.
- Reviewed and screened applicant resumes to identify qualified candidates.
Education
Bachelor of Science (BS) - Hospitality Management
Madonna University
Livonia, MIMaster of Business Administration (MBA) -
University of Phoenix
Phoenix, AZ09.2022
Skills
- Maintains good working relationships
- Excellent in Parts Supply and Logistics operations management
- Excellent written and verbal communication skills
- Workforce monitoring to insure daily and monthly objectives are achieved
- (PMA) Positive Mental Attitude always encouraged and applied
- Self-motivated and achieve goals under minimal supervision
- Fluent and adept in all communication platforms Skype for Business, and Teams
- Proficient in Microsoft Office: Access, Excel, PowerPoint, Word, Publisher
- (WMS), Warehouse Management System Implementation
- Workday: Experience, Payroll
- Launched SAP software
- Six Sigma Green belt certified
- Warehouse Operations
- Shipping and receiving operations
Websites
Timeline
Supply & Logistics Operations Supervisor
General Motors Customer Care & Aftersales
12.2019 - 12.2023
Customer Service Division. Logistics Coordinator / Supervisor
Ecolab
07.2018 - 07.2019
Marketing, Sales& Service, Parts Supply & Logistics Supervisor
FORD MOTOR COMPANY
01.1998 - 02.2017
Human Resources Associate
FORD MOTOR COMPANY
Bachelor of Science (BS) - Hospitality Management
Madonna University
Master of Business Administration (MBA) -
University of Phoenix
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