Kismane Bellanger
Sunny Isles, Florida,FL
Summary
Dynamic Surgical Sales Representative and Coordinator with a proven track record at 305 Miami Plastic Surgery, adept in enhancing customer satisfaction and streamlining surgical coordination. Skilled in multitasking and customer service, I excel in identifying business opportunities and improving patient care processes. My goal-oriented approach has significantly contributed to company growth and patient experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Surgical Sales Representative
305 Miami Plastic Surgery
05.2024 - Current
- Actively sought out new business opportunities through cold calling, networking events, or referrals from satisfied clients.
- Improved customer satisfaction by providing comprehensive product knowledge and timely support.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Surgical Coordinator
305 Miami Plastic Surgery
02.2020 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Dental Technician
Ceramics Dental Lab
02.2018 - 12.2019
- Provided support during chairside adjustments or relines when required, ensuring patient comfort and satisfaction with the final restoration.
- Regularly communicated with clients to clarify prescription instructions when necessary, minimizing errors and avoiding delays in completion of cases.
Education
High School Diploma -
School Gaston Monnerville
French GuianaSkills
- Surgical care
- Goal oriented
- Customer service
- Multitasking
- Customer satisfaction
- Customer relations
- Account management
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Professional Working
Timeline
Surgical Sales Representative
305 Miami Plastic Surgery
05.2024 - Current
Surgical Coordinator
305 Miami Plastic Surgery
02.2020 - Current
Dental Technician
Ceramics Dental Lab
02.2018 - 12.2019
High School Diploma -
School Gaston Monnerville
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