KI SOO LEE
Owings Mills,MD
Summary
Cheerful professional with experience promoting beauty products and interacting with customers to enhance sales. Talented at maximizing items per transaction through personalized service and strong product knowledge. Passionate about elevating beauty while motivating customers to meet sales targets.
Overview
9
9
years of professional experience
Work History
Beauty Sales Associate
Beauty Island
Towson, MD
07.2024 - Current
- Greeted customers upon arrival and provided assistance with product selection.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Provided beauty advice based on customer needs and preferences.
- Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
- Maintained accurate records of inventory levels, including tracking orders for out-of-stock items.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Ensured that promotional materials were displayed accurately throughout the store.
District Sales Manager
Boost Mobile Store
Baltimore, MD
08.2021 - 03.2024
- Developed and implemented strategies to increase market share and profitability of the district.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Conducted regular meetings with sales staff to review progress against goals.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Implemented incentive programs designed to motivate the sales force within the district.
- Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
- Attended weekly regional manager meetings to report on progress against targets set by corporate headquarters.
- Recruited new members for the sales team when needed according to established criteria.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
Deli Owner
Own Business
Baltimore, MD
03.2019 - 07.2021
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
Sales Associate
AT&T Wireless
Columbia, MD
05.2015 - 02.2019
- bilingual (Eglish & Koran) helped a lot of Korean customers.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Arts - Physical Education
Howon University
South Korea02-1993
Skills
- FLUENT IN [English & Korean]
- Store Opening and Closing
- Positive and professional
- Guest Services
- Display Setup
- POS System Operation
- Customer Service
- Order Processing
- FLUENT IN [English & Korean]
Languages
English
Professional
Korean
Professional
Timeline
Beauty Sales Associate
Beauty Island
07.2024 - Current
District Sales Manager
Boost Mobile Store
08.2021 - 03.2024
Deli Owner
Own Business
03.2019 - 07.2021
Sales Associate
AT&T Wireless
05.2015 - 02.2019
Bachelor of Arts - Physical Education
Howon University
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