Melissa Ibarra
Watsonville,United States
Summary
Highly-motivated and adaptable medical assistant, eager to take on new challenges and contribute to a dynamic healthcare team. Possessing a strong work ethic and exceptional skills, I thrive on collaborating effectively within a team and actively participating in team-building activities. I quickly master new skills and stay updated on the latest medical advancements. Committed to delivering top-notch patient care. My goal is to actively contribute to the overall success of the healthcare environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Sales Associate
Sally Beauty
Watsonville, CA
09.2022 - 08.2023
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Attended regular training sessions to stay informed on new products and trends in the industry.
- Greeted customers upon arrival and provided assistance with product selection.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Front Desk Associate
Hacienda de Leal
San Juan Bautista, CA
07.2021 - 08.2022
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Answered numerous phone calls per day to share business information, resolve concerns and process new reservations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
Food Service Handler
Bagel Cafe & Bakery
Watsonville, CA
03.2021 - 07.2021
- Provided consistent and positive customer experiences.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Operated cash register to process cash, check and credit card transactions.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation and stock procedures.
- Observed company return policy when processing refunds.
Rec Leader
City of Watsonville
Watsonville, CA
02.2018 - 11.2018
- Advertised for upcoming events to promote engagement and involvement.
- Applied behavior management techniques to maintain group discipline and reinforce good behaviors.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Created and led safety training workshops for employees.
- Established, identified and assessed event goals and intended outcomes.
- Maintained safe, clean, and organized classroom environment.
- Completed routine maintenance checks, notifying management of needed repairs.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
Education
Associate of Arts - Health Sciences
Cabrillo College
Aptos, CA06-2023
High School Diploma -
Watsonville High School
Watsonville, CA06.2020
Skills
- Cash transactions
- Fluent in Spanish
- Hospitality services
- Safe food handling
- Punctual
- Business operations understanding
- Organization and efficiency
- Excellent communication skills
- Data Entry
- Upselling Strategies
- Excellent Written and Verbal Communication
- Client Relationship Building
- Customer Service
- Medical Terminology
- Phlebotomy
- HIPAA Compliance
Certification
NHA Medical Assistant Certification
Timeline
Beauty Sales Associate
Sally Beauty
09.2022 - 08.2023
Front Desk Associate
Hacienda de Leal
07.2021 - 08.2022
Food Service Handler
Bagel Cafe & Bakery
03.2021 - 07.2021
Rec Leader
City of Watsonville
02.2018 - 11.2018
Associate of Arts - Health Sciences
Cabrillo College
High School Diploma -
Watsonville High School
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