Kissha Hay
Bel Aire
Summary
Experienced Office Manager with a strong focus on organization and attention to detail. Demonstrated ability to oversee daily operations, including customer service, office administration, and staff management. Proven track record of implementing streamlined processes and procedures to enhance efficiency and productivity. Excellent communication skills and adept at multitasking, with expertise in bookkeeping and payroll processing.
Overview
6
6
years of professional experience
Work History
Office/Accounting/Assistant Project Manager
Electrical Systems Inc
12.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Managed premium member accounts, ensuring accurate billing and timely payments.
- Reduced outstanding account receivables by proactively identifying and resolving billing discrepancies.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Education
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UT02-2026
Bachelor of Science (B.S.) - Business Administration and management
Friends University
Wichita, KS04.2012
Skills
- Bookkeeping
- Payroll operations
- Invoicing and billing
- Project management
- Customer service
- Strong communication skills
- MS office
- Attention to detail
Timeline
Office/Accounting/Assistant Project Manager
Electrical Systems Inc
12.2018 - Current
MBA - Business Administration And Management
Western Governors University
Bachelor of Science (B.S.) - Business Administration and management
Friends University
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