Kitana Romero
The Bronx
Summary
Home Health Coordinator specializing in care management and administrative support within healthcare settings. Experienced in patient intake, discharge processes, and compliance audits to ensure quality care. Strong multitasking abilities and proficiency in communication enhance operational efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Home Health Coordinator
Bestcare, Inc
New York
03.2023 - 01.2025
- Coordinated home healthcare delivery for caseload, scheduling visits and monitoring progress to ensure continuity of care.
- Developed and updated individualized care plans aligned with patient needs and healthcare team goals.
- Monitored patient status, recognizing condition changes, and collaborated with teams to adjust care plans.
- Liaised between patients, families, and providers to facilitate effective communication and address care-related concerns.
- Managed patient intake and discharge processes to ensure seamless transitions in care.
- Ensured compliance with HIPAA, Medicare, Medicaid, and other regulations through comprehensive audits and documentation reviews.
- Utilized Microsoft Outlook for timely coordination among managers and staff.
Home Care Administrative Assistant
Bestcare, Inc
New York
03.2022 - 01.2023
- Coordinated nurse scheduling for patient recertification, ensuring continuity of care
- Managed patient intake, appointment scheduling and insurance verification
- Prepared visit packets, including medical orders and supporting documentation for field staff
- Reviewed and updated patient records based on visit documentation
- Managed daily email communications, responding to incident and hospitalization alerts to facilitate timely interventions
- Generated monthly reports on incidents and MD orders to support decision-making and improve patient care
- Conducted quarterly audits ensuring regulatory compliance and accuracy of patient documentation
Front Office Receptionist
Bestcare, Inc
New York
01.2022 - 03.2022
- Checked in and out clients at reception, ensuring accurate record-keeping, updated demographic and insurance records, and processed payments
- Organized appointment calendars and scheduled client meetings to enhance scheduling efficiency
- Answered and routed high-volume calls, providing professional client support
- Answered multi-line phones and supported communication with providers
- Assisted customers with understanding insurance coverage and health policy information, providing clarity on available options
- Managed filing and documentation using electronic systems
Server / Cashier / Hostess / Bartender
Wogies Bar & Grill
01.2021 - 01.2022
- Took and processed food and drink orders efficiently.
- Provided friendly service to guests at Wogies Bar & Grill.
- Managed table assignments and monitored guest satisfaction to facilitate smooth service.
- Greeted customers, answered questions, and recommended specials to enhance guest experience.
- Recommended menu items based on guest preferences and specials.
- Bussed and waited on multiple tables, enhancing customer service efficiency.
- Managed money, food, and drink orders to ensure accurate transactions.
- Handled cash transactions and performed end-of-shift reconciliations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Mixed and served drinks according to standard recipes at the bar. according to standard recipes.
- Collaborated with kitchen staff for timely meal preparation.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food for quality and presentation before serving to customers. before serving it to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Tracked inventory to ensure stock availability and reduce waste.
- Coordinated catering for parties and private events, ensuring client satisfaction.
Education
NYS Regents Diploma -
Bronx Early College Academy (BECA)
06-2016
Skills
- Healthcare communication
- Care coordination
- Customer service
- Organizational skills
- Computer software proficiency
- Microsoft Word
- Excel
- PowerPoint
- Multitasking
- Client relationship coordination
- Communication skills
Timeline
Home Health Coordinator
Bestcare, Inc
03.2023 - 01.2025
Home Care Administrative Assistant
Bestcare, Inc
03.2022 - 01.2023
Front Office Receptionist
Bestcare, Inc
01.2022 - 03.2022
Server / Cashier / Hostess / Bartender
Wogies Bar & Grill
01.2021 - 01.2022
NYS Regents Diploma -
Bronx Early College Academy (BECA)