MARIA PEREZ
Miami,Florida
Summary
A creative leader with a commitment to collaboration. Highly skilled in project management to meet business objectives. Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with medical systems and data-driven approaches to personnel management, benefits administration and organizational development.
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Home Health Coordinator
Jose Ibarra
10.2023 - Current
- Enhanced patient satisfaction by coordinating and scheduling timely home health services.
- Streamlined communication between patients, caregivers, and healthcare providers for optimal care coordination.
- Improved patient outcomes with thorough assessments and appropriate referrals to specialized services.
- Developed individualized care plans to address specific needs of each patient, ensuring comprehensive support.
- Maintained accurate records of patient information, appointments, and services provided for efficient case management.
- Collaborated with interdisciplinary teams to develop holistic approaches in addressing complex patient needs.
- Coordinated staff training programs to enhance skillsets and ensure consistent delivery of high-quality care services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Human Resources Director
Nursing Services 4 You
01.2020 - Current
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
Doctor's Office Assistant
Alpha Medicine
01.2023 - 10.2024
- Facilitated patient clinic by greeting and rooming patients.
- Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Completed clinic room inventories and restocked supplies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used PRACTICE FUSION, IGEA, KINNSER, to schedule appointments for doctor visits and procedures.
Education
Bachelor of Arts - NATURAL AND APPLIED SCIENCES
Florida International University
Miami, FL04.2024
Skills
- Leadership Development
- Multitasking
- Workforce improvements
- Performance Appraisals
- Internal Communications
- Talent Acquisition
- Employee Relations
- New Employee Training
- Compliance
- Compensation and benefits
- Care Coordination
- Healthcare Software Proficiency
- Medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
Home Health Coordinator
Jose Ibarra
10.2023 - Current
Doctor's Office Assistant
Alpha Medicine
01.2023 - 10.2024
Human Resources Director
Nursing Services 4 You
01.2020 - Current
Bachelor of Arts - NATURAL AND APPLIED SCIENCES
Florida International University
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