Kiterra Dixon
Hampton
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
The Twisted Crab Seafood & Bar
Hampton, VA
11.2019 - 02.2024
- Managing employees by assuring their customer service are meeting company's guidelines
- Coach employees on different ways to improve skills
- Recording and handling cash
- Prepared detailed calculations of monthly net sales.
Allergy Technician
Hampton Roads Ent & Allergy
Hampton Va
03.2023 - 06.2023
- Facilitated immunotherapy through administration of allergy shots.
- Uploaded documents to patient portals.
- Responded to calls and voicemails.
Patient Food Server
St. Francis Nursing Center
Newport News, VA
06.2020 - 09.2021
- Matched meals to specific resident preferences.
- Ensure quality and safety of food and beverages before serving to residents.
Data Entry Specialist
Maximus
Newport News, VA
11.2019 - 05.2020
- Oversaw account management for electronically submitted Medicaid applications.
- Collected personal information via phone in accordance with HIPPA regulations.
Customer Advocate
Faneuil Inc
Hampton, VA
07.2018 - 06.2019
- Provided support in conducting calling analysis.
- Processed payments and managed general knowledge tasks.
- Handled calls effectively by guaranteeing a solution.
- Coordinated order placement for gas meter services.
- Informed clients about new meters and available home systems.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06.2017
Skills
- Professional in Human Resources
- Computer Literate
- Microsoft Excel
- Customer Service
- Management Skills
- Data Visualization
- Critical Thinking
- Problem Solving
- Sales
- Marketing
Certification
Professional in Human Resources, Human Resource Certification Institute (HRCI), 09/01/20, www.hrci.org/certifications/individual-c...
Timeline
Allergy Technician
Hampton Roads Ent & Allergy
03.2023 - 06.2023
Patient Food Server
St. Francis Nursing Center
06.2020 - 09.2021
Manager
The Twisted Crab Seafood & Bar
11.2019 - 02.2024
Data Entry Specialist
Maximus
11.2019 - 05.2020
Customer Advocate
Faneuil Inc
07.2018 - 06.2019
High School Diploma -
Kecoughtan High School
Professional in Human Resources, Human Resource Certification Institute (HRCI), 09/01/20, www.hrci.org/certifications/individual-c...