Kitoko Perside Ngote Gali
Hyattsville,MD
Summary
Dynamic Assistant Store Manager with a proven track record, excelling in customer service and inventory management. Skilled in training and mentoring teams, I implemented strategies that enhanced sales and improved operational efficiency. My leadership fostered a collaborative environment, driving team motivation and achieving high customer satisfaction rates.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Domino's Pizza
LARGO
01.2024 - Current
- Oversaw daily operations, managing staff schedules and ensuring optimal store performance.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed promotional strategies to enhance customer engagement and drive sales.
- Analyzed sales data to identify trends, adjusting product offerings accordingly.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.
- Collaborated with upper management on strategic initiatives to streamline operations and increase efficiency.
- Trained and mentored staff on operational procedures and customer service excellence.
- Led team in daily operations to ensure optimal store performance and customer satisfaction.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work environment by encouraging teamwork and open communication among staff.
- Ensured compliance with health and safety regulations through regular audits and training sessions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interacted well with customers to build connections and nurture relationships.
Cashier
Shell Gas Station
Beltsville, MD
11.2022 - 05.2023
- Implemented strategies for reducing wait times during peak hours.
- Monitored inventory levels and reported discrepancies to management.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Cashier
McDonald's
RANDOLPH ROAD
03.2020 - 01.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Stocked shelves and organized merchandise to enhance store appearance.
- Trained new employees on cashier duties and customer service standards.
- Enhanced customer loyalty by promoting store rewards programs effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
7-eleven
Silver Spring, MD
05.2017 - 12.2019
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service during high-volume shifts.
- Assisted in inventory management and stock replenishment efforts.
- Maintained cleanliness and organization of merchandise displays.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Implemented strategies to enhance checkout efficiency and reduce wait times.
Education
Associate of Arts - Business Administration
Montgomery College
Rockville, MDSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Team building and leadership
- Team motivation
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Assistant Store Manager
Domino's Pizza
01.2024 - Current
Cashier
Shell Gas Station
11.2022 - 05.2023
Cashier
McDonald's
03.2020 - 01.2022
Cashier
7-eleven
05.2017 - 12.2019
Associate of Arts - Business Administration
Montgomery College