Kitti McDonald
Tomball,TX
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
Houston, TX
11.2022 - 04.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant
Winnie King M.D
Houston, TX
10.2020 - 05.2021
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Customer Service Representative
Xerox
Ridgeland, MS
06.2018 - 09.2020
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, achieving a customer satisfaction rate of over 95%.
- Resolve customer complaints efficiently, turning negative experiences into positive outcomes and maintaining a high level of customer retention.
- Provide product information, troubleshoot issues, and assist customers in placing orders, resulting in increased sales and revenue.
- Collaborate with cross-functional teams to address customer concerns and improve service delivery processes.
- Utilize CRM software to accurately document customer interactions and track support tickets, ensuring comprehensive and efficient follow-up.
Education
Some College (No Degree) - Medical Assisting
Florida Career College - Miami
Houston, TXTimeline
Customer Service Representative
Blue Cross and Blue Shield
11.2022 - 04.2024
Medical Assistant
Winnie King M.D
10.2020 - 05.2021
Customer Service Representative
Xerox
06.2018 - 09.2020
Some College (No Degree) - Medical Assisting
Florida Career College - Miami
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