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Kitzi Campbell
Case Screening Technician
Sharon,PA
Work Preference
Summary
Dynamic case screening technician with proven expertise in data entry accuracy and quality assurance at information discovery services. Skilled in resolving complex issues and enhancing system performance. Strong computer proficiency and multitasking abilities drive efficiency and improve service delivery.
Overview
23
23
years of professional experience
Work History
Case Screening Technician
Information discovery Services
Boyers, USA
07.2020 - Current
- Reviewed applicants' application paperwork, including National Security forms SF85, SF85P, and other related forms, ensuring completeness and accuracy to support timely processing.
- Resolved returned cases with quality deficiencies promptly, maintaining adherence to quality standards to facilitate effective case resolution.
- Conducted routine maintenance on technical systems and equipment.
- Collaborated with team members to troubleshoot system issues effectively.
- Monitored system performance and identified areas for improvement.
Case Screening Technician
NT Concepts
Boyers, USA
02.2019 - 07.2020
- Reviewed applicants' application paperwork, including National Security forms SF85, SF85P, ensuring completeness and accuracy for processing.
- Resolved returned cases with quality deficiencies promptly, maintaining strict adherence to quality standards.
- Diagnosed and resolved technical issues for software applications.
- Collaborated with team members to improve service delivery processes.
- Conducted routine maintenance on technical equipment and systems.
Secondary Department Manager/Sales Associate
Walmart
Hermitage, USA
03.2011 - 01.2019
- Handled customer order inquiries via phone to facilitate timely service.
- Maintained inventory levels, ensuring consistent product availability for customers.
- Assigned tasks to department staff and ordered stock to meet demand.
- Directed operations in various sections of the store during the General Department manager's absences.
Communicator
Infocision
Austintown, USA
09.2010 - 03.2011
- Developed communication strategies for diverse client campaigns.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated team meetings to enhance project collaboration and ideas.
- Executed strategies to consistently meet daily, weekly, and monthly sales targets.
- Conducted sales calls for Verizon Wireless, Roll and Glow heater, and World Reserve Monetary Exchange to drive revenue.
Front Desk
Bestwestren
Okmuglee, USA
06.2009 - 06.2010
- Facilitated guest check-in and check-out processes at the hotel.
- Resolved customer complaints and acknowledged compliments to enhance guest satisfaction.
- Collected payments, ran breakfast room, maintained cleanliness of lobby and breakfast room.
- Coordinated information exchange between owner and desk clerks to ensure seamless service delivery.
- Assigned cleaning responsibilities to housekeepers for designated rooms to maintain high standards of cleanliness.
CSR
Dish network
Tulsa, USA
12.2008 - 04.2009
- Managed program additions and removals based on customer requests to ensure tailored service.
- Provided technical support for satellite systems, clarified billing issues, and modified customer bills to enhance satisfaction.
- Facilitated customer migration to Dish Network to improve access to service options.
Claims Representative
Metlife
Tulsa, USA
04.2007 - 08.2008
- Explained dental benefits and claims to providers, benefit representatives, and company employees to facilitate understanding and claim processing.
- Assisted in enrollment and entered employee data into systems to ensure accurate record-keeping.
- Studied HIPAA laws to maintain compliance in healthcare settings and safeguard patient information.
Benefits Representative
Adecco Personnel
Tulsa, USA
10.2006 - 04.2007
- Explained dental benefits and claims to providers, benefit representatives, and company employees to enhance understanding and utilization.
- Assisted in enrollment and entered employee data into systems to maintain accurate records and support efficient processing.
- Studied HIPAA laws to ensure compliance in handling patient information, safeguarding privacy and maintaining trust.
CSR
Directv
Tulsa, USA
02.2006 - 06.2006
- Resolved technical issues for customers over the phone, ensuring seamless service experience.
- Clarified billing details for customers during service calls, enhancing understanding.
- Persuaded new clients to transition to Directv, highlighting improved options and benefits.
Sales Associate
WalMart
Okmulgee, USA
10.2004 - 08.2005
- Sold approximately 30 cell phones monthly in connection center, contributing to overall sales goals.
- Processed customer transactions as cashier, ensuring accurate checkouts and enhancing customer satisfaction.
- Entered customer data for approval of cellular service and set up accounts in system, facilitating smooth onboarding.
- Welcomed incoming customers to enhance their shopping experience.
- Oversaw service desk to provide support and resolve customer issues.
CSR/Team leader
Dish network
Tulsa, USA
06.2004 - 10.2004
- Explained bills to customers, adjusted billing issues, and resolved minor technical problems.
- Assisted with training and collaborated with team manager to address customer issues.
- Supported team members by addressing their inquiries to promote collaboration.
- Filled in for manager during absences, ensuring continuity of operations.
- I assisted manager with performance evaluations by preparing the spreadsheets she needed.
- I added and removed programs per customer request.
Technical support/Mentor
Decision One
Tulsa, USA
06.2003 - 06.2004
- Led a team of 15 to 20 employees in effectively addressing customer inquiries and troubleshooting.
- Addressed and resolved most customer issues over the phone, enhancing customer satisfaction.
- Resolved technical issues related to web services, voice, and messaging for customers.
Education
Some college courses completed - computer programming
Oklahoma State University
Okmulgee, OK08-2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Data entry accuracy
- Computer proficiency
- Excel skills
- Data analysis
- Quality assurance
- Web navigation
- Inventory management
- Multitasking skills
- Quick learner
Timeline
Case Screening Technician
Information discovery Services
07.2020 - Current
Case Screening Technician
NT Concepts
02.2019 - 07.2020
Secondary Department Manager/Sales Associate
Walmart
03.2011 - 01.2019
Communicator
Infocision
09.2010 - 03.2011
Front Desk
Bestwestren
06.2009 - 06.2010
CSR
Dish network
12.2008 - 04.2009
Claims Representative
Metlife
04.2007 - 08.2008
Benefits Representative
Adecco Personnel
10.2006 - 04.2007
CSR
Directv
02.2006 - 06.2006
Sales Associate
WalMart
10.2004 - 08.2005
CSR/Team leader
Dish network
06.2004 - 10.2004
Technical support/Mentor
Decision One
06.2003 - 06.2004
Some college courses completed - computer programming
Oklahoma State University