Kitzie Kilburn
Eden Mills,VT
Summary
Detail-oriented Accounts Receivable Clerk with proven skills in invoice processing and billing accuracy. Committed to enhancing customer satisfaction through effective communication and prompt resolution of discrepancies. Proficient in managing billing processes and collections strategies, ensuring high levels of accuracy and efficiency. Committed to improving cash flow and customer satisfaction through diligent account management and proactive follow-up on overdue invoices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounts Receivable and Billing Clerk
Dale E Percy Inc
Stowe, VT
01.2023 - Current
- Processed customer invoices and billing statements accurately and promptly.
- Processed payments received by cash, check, or credit card.
- Entered payment data into accounting software to maintain updated financial records.
- Maintained accurate records of accounts receivable transactions to ensure reliable financial reporting.
- Issued monthly statements to clients and proactively followed up on outstanding payments to improve cash flow.
- Cultivated relationships with customers to promote timely payment of outstanding balances.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Negotiated payment plans with delinquent accounts.
- Assisted in resolving billing discrepancies through effective communication with customers.
- Investigated disputes on customer accounts and resolved discrepancies in a timely manner.
- Responded to customer inquiries regarding account balances and payment options.
- Assisted customers with inquiries regarding billing information, account status.
- Filed documentation related to accounts receivable for easy access and retrieval.
- Distributed invoices using postal mail, email, or digital transmissions.
- Analyzed monthly account balances for accuracy and completeness.
- Monitored customer credit limits and notified management of any concerns.
- Evaluated open accounts for past-due balances.
- Evaluated customer credit applications to assess financial reliability. for management review to promote increased product sales and growth of customer base.
- Processed new customer forms to set up accounts in system.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Applied cash receipts and performed daily bank deposits.
- Prepared aging reports to identify past due accounts.
- Managed all payments processing, invoicing and collections tasks.
- Processed invoice payments and recorded information in account database.
Customer Care Representative
Union Bank of VT and NH
Morrisville, Vermont
10.2019 - 01.2023
- Delivered fast, friendly, knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction.
- Answered customer inquiries over the phone and via email.
- Assisted customers with inquiries and resolved issues effectively.
- Delivered customer support to high call load each shift.
- Managed customer accounts and processed service requests promptly.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Maintained accurate records of customer interactions and transactions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Researched resolutions and coordinated with departments to address customer issues.
- Provided training support for new hires on customer service processes, facilitating smoother onboarding and operational readiness.
- Audited customer account information to identify issues and develop solutions.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Front Desk Agent
Sunset Motor Inn
Morrisville, Vermont
04.2010 - 10.2019
- Greeted guests and ensured smooth check-in and check-out processes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with check-in and check-out procedures for guests.
- Informed guests about hotel services and local attractions to enhance their stay.
- Resolved guest inquiries and issues promptly to ensure satisfaction.
- Provided excellent customer service while upholding company policies.
- Managed room reservations using hotel management software.
- Scheduled reservations for groups and special events.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
- Executed payment transactions accurately during guest departures to maintain financial integrity.
- Processed payments accurately and efficiently.
- Computed bills, collected payments and made change for guests.
- Handled cash drawer operations during shifts. responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted in maintaining the front desk area's organization and cleanliness.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Surgical Services Technician
Northwest Medical Center
Saint Albans, Vermont
09.2009 - 03.2010
- Conducted pre-operative patient assessment including vital signs, allergies, and medical history review.
- Collaborated with nursing staff to enhance pre-operative patient care.
- Monitored patients' vital signs to assess physical condition and ensure safety during surgery. to assess physical condition.
- Transported patients between units prior to or after surgery.
- Prepared and applied dressings or bandages post-surgery to support patient recovery.
- Followed hospital policies and procedures regarding infection control practices.
- Adhered to HIPAA guidelines when handling confidential patient information.
LNA
Redstone Villa Nursing and Rehab
Saint Albans, Vermont
10.2002 - 09.2009
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Ensured continuity of care by maintaining accurate patient records and documentation.
- Delivered emotional support and companionship to enhance patient and family well-being.
- Implemented infection control measures to maintain a safe environment.
- Reacted promptly to emergencies, ensuring patient safety and support.
- Provided emotional support to patients and their families during difficult times.
- Provided direct patient care, including bathing, feeding and dressing.
- Promoted continuity of care by accurately communicating plans to succeeding shifts.
- Encouraged patient participation in activities designed for their individual needs.
- Conducted medical assessments and reported changes in health status to the nursing staff.
- Practiced universal safety precautions at all times while on duty.
- Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
- Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
- Provided basic comfort measures such as back rubs, positioning pillows.
- Assisted in the admission and discharge process of patients.
- Performed vital signs monitoring, such as temperature, pulse rate and respiration.
- Maintained a safe environment for all patients by following infection control policies and procedures.
- Assisted with transferring patients from bed to wheelchair or gurney.
- Assisted with providing physical therapy exercises prescribed by a licensed therapist.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported nurses in wound care management for pressure ulcers, bed sores, and surgical site wounds, contributing to patient recovery.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Education
High School Diploma -
Lamoille Union High School
Hyde Park, VT06-1998
Some College (No Degree) - Business And Accounting
Community College of Vermont
Saint Albans, VTSkills
- Invoice processing
- Billing accuracy
- Accounts reconciliation
- Payment application
- Credit assessment
- Problem solving
- Effective communication
- Attention to detail
- Collections strategy
- Customer service
- Microsoft Word
- Organization
- Verbal communication
- Computer skills
- Recordkeeping
Certification
Certified Notary
Affiliations
President, Paws of Promise Animal Rescue- A non-profit
References
References available upon request.
Timeline
Accounts Receivable and Billing Clerk
Dale E Percy Inc
01.2023 - Current
Customer Care Representative
Union Bank of VT and NH
10.2019 - 01.2023
Front Desk Agent
Sunset Motor Inn
04.2010 - 10.2019
Surgical Services Technician
Northwest Medical Center
09.2009 - 03.2010
LNA
Redstone Villa Nursing and Rehab
10.2002 - 09.2009
High School Diploma -
Lamoille Union High School
Some College (No Degree) - Business And Accounting
Community College of Vermont