Summary
Work History
Skills
Timeline
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Kiya Hinson

Lancaster,SC

Summary

Dynamic and dedicated professional with exceptional customer service skills. Proven ability to engage guests and streamline operations, ensuring high satisfaction levels. Strong cash handling expertise complemented by a solid work ethic and team.

Work History

Server

Adela’s Mexican Kitchen
Lancaster, SC
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

Adela’s Mexican Kitchen
Lancaster, SC
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Customer Service Representative

Walmart
Lancaster, SC
  • Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
  • Managed risk by adhering to established policies regarding account holds and check verification procedures.
  • Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
  • Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.

Money Center Associate

Walmart
Lancaster, SC
  • Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
  • Established strong customer relationships by offering personalized assistance with banking services and transactions.
  • Updated and maintained long-term accounts.
  • Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
  • Maintained security protocols, ensuring the safety of customer information and financial assets.
  • Answered department phone calls.
  • Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Hospitality service expertise
  • Cleanliness standards
  • Team collaboration

Timeline

Server

Adela’s Mexican Kitchen

Hostess

Adela’s Mexican Kitchen

Customer Service Representative

Walmart

Money Center Associate

Walmart

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Kiya Hinson