Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kiya Lederle

Kiya Lederle

Steelville,MO

Summary

Experienced office manager and customer service representative with a strong track record in managing operations and team collaboration. Known for attention to detail and a commitment to client satisfaction, contributing to streamlined processes and improved service delivery.

Overview

17
17
years of professional experience

Work History

CSR

First Bank
St. Louis, MT
05.2025 - Current
  • Assisted clients with account management, ensuring accuracy in balances and transactions.
  • Guided customers in using and troubleshooting online banking platforms, improving accessibility and client confidence.
  • Processed and filed debit card disputes, following compliance procedures and resolving issues efficiently.
  • Delivered excellent customer service, building trust and fostering long-term client relationships.

Custodian

Ferris Wheel Cleaning
Cuba, MT
07.2011 - 05.2024
  • Provided thorough cleaning for factories, campgrounds, personal homes, rental properties, and office spaces, maintaining safe and sanitary conditions.
  • Performed construction cleanup, including debris removal and detailed finishing to prepare new and renovated spaces for use.
  • Painted houses and apartment complexes, ensuring quality finishes and well-maintained living environments.
  • Maintained a strict schedule across multiple locations, balancing responsibilities and meeting deadlines without compromising quality.
  • Operated and maintained cleaning equipment, adhered to safety standards, and used proper cleaning agents and materials for various surfaces.
  • Delivered reliable, efficient service with strong attention to detail, contributing to high client satisfaction and repeat business.

Custodian

Brandy Evans
Cuba, MT
11.2012 - 10.2023
  • Maintained cleanliness and organization of facilities to meet health and safety standards.
  • Operated and maintained cleaning equipment, ensuring optimal performance and longevity.
  • Collaborated with team members to develop efficient cleaning schedules, improving workflow.
  • Assisted in inventory management of cleaning supplies, reducing waste and costs.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally.

Office Manager

Adventure Outdoors
Steelville, MT
05.2008 - 08.2021
  • Handled customer service and client relations, ensuring a positive experience through clear communication and problem-solving.
  • Managed reservations and scheduling, coordinating services to meet customer and business needs.
  • Oversaw accounts payable, processing and paying bills accurately and on time.
  • Ensured daily business operations ran smoothly, balancing multiple responsibilities and supporting overall organizational efficiency.
  • Oversaw outdoor operations, including property upkeep, event coordination, and smooth execution of activities.

Dietary, CMA, Lifestyle Coordinator

Americare
Cuba, MT
09.2015 - 05.2020
  • Administered medications accurately and on schedule as a Certified Medication Aide (CMA), while assisting residents with personal care and hygiene needs.
  • Managed the activities department as Lifestyle Coordinator, including program development, event coordination, and departmental budgeting.
  • Prepared meals for large groups in dietary services, ensuring nutritional standards and resident dietary needs were consistently met.
  • Served as a traveling team member, supporting multiple facilities by filling diverse roles to maintain quality care and smooth daily operations.

Education

Some College (No Degree) - English/Psychology

Maryville University
St Louis, MO

Skills

  • Customer service
  • Communication skills
  • Problem resolution
  • Time management
  • Team collaboration
  • Data entry

Accomplishments

  • Member of the NSLS

Timeline

CSR

First Bank
05.2025 - Current

Dietary, CMA, Lifestyle Coordinator

Americare
09.2015 - 05.2020

Custodian

Brandy Evans
11.2012 - 10.2023

Custodian

Ferris Wheel Cleaning
07.2011 - 05.2024

Office Manager

Adventure Outdoors
05.2008 - 08.2021

Some College (No Degree) - English/Psychology

Maryville University

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