Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiya Stowers

Los Angeles,CA

Summary

Outgoing individual with strong interpersonal skills. Able to multitask in a variety of challenges and responsibilities. Great attention to detail with a keen ability to maintain level of the time management and punctuality. Capable of working individually or collaboratively. Focused on maintaining smooth and orderly operations. Trusted for maintaining confidentiality, and improving service delivery.


Overview

8
8
years of professional experience

Work History

Senior Manager / Front Desk Coordinator

Jiyu JuiJitsu
09.2024 - Current
  • Leads daily operations of the studio including scheduling, client relations, and facility management
  • Manage approximately 100- 125 incoming calls daily.
  • Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Take reservations over the phone, in person, and via email for guests and provides confirmations.
  • Uses Excel to maintain and update records of internal data.
  • Responds to leads immediately

Patient Care Coordinator

Private Plastic Surgery Practice
12.2023 - Current
  • Delivers excellent patient experiences and direct care.
  • Applies administrative knowledge and courtesy to explain procedures and services to patients as needed.
  • Greet and assists patients with check-in procedures including HIPAA Guidelines.
  • Serve as a liaison between the doctor, nurses, and patients to ensure seamless clinical communication.
  • Oversees inventory of medical and office supplies and re-order anything to support office efficiency.
  • Handles a high volume of 200 incoming calls daily while responding to emails, and leads with confidentiality and accuracy.

Regional Manager - Midwest

Fresh Empire (Non-Profit Tobacco Prevention Organi
01.2017 - 08.2019
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Established and maintained operational standards for three locations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Handled various locations, enforcing high-quality standards of operation.
  • Developed and executed culturally relevant experiences including silent headphone parties and pop-up activations.
  • Partnered with local influencers, schools, and community organizations to maximize campaign reach.
  • Managed regional marketing budgets, event logistics, promotional materials, and street team oversight.

Education

Associate of Arts - Business Management

National American University
Grand Rapids, MI

Skills

  • Organizational development
  • Influencing and negotiating
  • Cross-functional collaboration
  • Talent development
  • Strategic planning

Timeline

Senior Manager / Front Desk Coordinator

Jiyu JuiJitsu
09.2024 - Current

Patient Care Coordinator

Private Plastic Surgery Practice
12.2023 - Current

Regional Manager - Midwest

Fresh Empire (Non-Profit Tobacco Prevention Organi
01.2017 - 08.2019

Associate of Arts - Business Management

National American University

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