Kiyah Kelly
Philadelphia,PA
Summary
Detail-oriented professional with experience in patient services and hospitality. Known for effective communication, active listening, and conflict resolution. Eager to leverage strengths in team collaboration and training to improve patient satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Service Associate
Jefferson Health
Jenkintown, PA
10.2024 - Current
- Coordinated appointment scheduling, optimizing provider availability and patient access.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Assisted in the training of new staff members on procedures and systems for seamless integration.
Waitress
Seaside Home Inc.
Cape May, NJ
06.2022 - 08.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on menu items and service standards.
- Stepped in as shift lead on occasions when needed.
Education
High School Diploma -
Philadelphia Academy Charter High School
Philadelphia06-2022
Skills
- Customer service
- Attention to detail
- Effective multitasking
- Team collaboration
- Active listening
- Conflict resolution
- Greeting guests
Timeline
Patient Service Associate
Jefferson Health
10.2024 - Current
Waitress
Seaside Home Inc.
06.2022 - 08.2024
High School Diploma -
Philadelphia Academy Charter High School