Kiyah Kilbert
Chicago,IL
Summary
Dynamic professional with a proven track record at JPMorgan Chase, excelling in problem-solving and customer service. Adept at enhancing operational efficiency and mentoring teams, I successfully streamlined processes and improved service delivery. Skilled in POS systems, I foster strong relationships to elevate customer experience and drive organizational success.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Faber Coe And Gregg
11.2022 - Current
- Supported daily store operations by assisting in inventory management and merchandise restocking.
- Provided customer service support, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on store policies and operational procedures.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Monitored product displays to ensure compliance with visual merchandising standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Operations Team Leader
JPMorgan Chase
06.2020 - 10.2022
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Mentored junior staff, fostering skill development and ensuring adherence to compliance standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
Talent Coordinator
Kelly Services
09.2020 - 05.2021
- Coordinated recruitment processes, ensuring alignment with organizational needs and culture.
- Developed and maintained relationships with hiring managers to streamline talent acquisition efforts.
- Implemented applicant tracking system enhancements, improving candidate experience and workflow efficiency.
- Facilitated onboarding programs, integrating new employees into company culture and operational processes.
Education
Bachelor of Arts - Human Resource Management
Roosevelt University
Chicago, IL05-2026
Associate of Science - Business Administration And Management
City Colleges of Chicago
Chicago, IL12-2023
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- POS systems operations
- Multitasking
Affiliations
- Society of Human Resource Management
Timeline
Assistant Store Manager
Faber Coe And Gregg
11.2022 - Current
Talent Coordinator
Kelly Services
09.2020 - 05.2021
Operations Team Leader
JPMorgan Chase
06.2020 - 10.2022
Bachelor of Arts - Human Resource Management
Roosevelt University
Associate of Science - Business Administration And Management
City Colleges of Chicago
Similar Profiles
JOHNATHAN VAN ABELJOHNATHAN VAN ABEL
General Manager at Faber, Coe and Gregg Inc.General Manager at Faber, Coe and Gregg Inc.
Bella BeaverBella Beaver
Cashier/Food Service Worker at Faber Coe And GreggCashier/Food Service Worker at Faber Coe And Gregg
Montana HansenMontana Hansen
Floor Supervisor at Faber Coe And GreggFloor Supervisor at Faber Coe And Gregg
Erika HarrisErika Harris
Home Care Provider at State of IllinoisHome Care Provider at State of Illinois
James WebbJames Webb
Vice President of IT at Hu-Friedy Mfg. Co LLCVice President of IT at Hu-Friedy Mfg. Co LLC