Kiyah Scott
Bridgeton,NJ
Summary
Dynamic professional with a strong background in client advocacy and emotional intelligence, demonstrated through roles such as Lead Direct Support Professional at Resources For Independent Living and Customer Service Associate at Wawa. Proven expertise in activity planning and behavioral support, leading to improved client independence and overall well-being. Adept in personal care and developing engaging recreational activities, showcasing adaptability and a commitment to delivering exceptional healthcare services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Direct Support Professional
Resources For Independent Living
Pennsville, NJ
10.2022 - Current
- Assisted clients with developing social skills by engaging them in community activities such as volunteering or recreational outings.
- Accompanied or transported clients to errands and social activities.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Encouraged independence among clients while promoting their self-advocacy skills.
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Facilitated communication between DSPs and other departments within the organization.
CHHA
Public Partnerships, PPL
Bridgeton, NJ
10.2020 - 06.2022
- Encouraged clients' independence by providing them the opportunity to do tasks on their own whenever possible.
- Administered prescribed medications under direction from physician.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Provided entertainment and companionship through conversation, reading, and board games.
- Performed light housekeeping duties such as changing linens, doing laundry, dusting furniture and vacuuming carpets.
- Assisted with client personal care needs to foster independence and well-being.
Activities Aide/Hospitality Aide
South Jersey Extended Care
Bridgeton, NJ
01.2019 - 08.2020
- Encouraged resident participation in arts and crafts projects.
- Maintained a clean, safe environment for all participants during activities.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Completed and maintained time and attendance forms and inventory lists.
- Monitored resident behavior during activities to ensure safety protocols were followed.
Cashier
Walmart
Vineland , NJ
10.2017 - 05.2018
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Crew Member
McDonalds
Bridgeton, NJ
05.2017 - 09.2017
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Customer Service Associate
Wawa
Wildwood, NJ
04.2017 - 09.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Kept work area neat, clean, and well-stocked at all times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06-2017
Skills
- Client advocacy
- Activity planning
- Behavioral support
- Transportation coordination
- Disability awareness
- Personal care assistance
- Client documentation
- Emotional intelligence
- Verbal and written communication
- Record keeping
- Healthcare
- Adaptability and flexibility
- Active listening
- First aid and CPR
- Patient care
- Self-care promotion
- Problem-solving
- Recreational activities
Certification
- Safety Care v7 Specialist
- CPR, AED and First Aid
Languages
English
Professional
Timeline
Lead Direct Support Professional
Resources For Independent Living
10.2022 - Current
CHHA
Public Partnerships, PPL
10.2020 - 06.2022
Activities Aide/Hospitality Aide
South Jersey Extended Care
01.2019 - 08.2020
Cashier
Walmart
10.2017 - 05.2018
Crew Member
McDonalds
05.2017 - 09.2017
Customer Service Associate
Wawa
04.2017 - 09.2017
- Safety Care v7 Specialist
- CPR, AED and First Aid
High School Diploma -
Cumberland Regional High School
Similar Profiles
Nicole ToppinsNicole Toppins
Director of Finance and Administration at Resources For Independent Living, Inc.Director of Finance and Administration at Resources For Independent Living, Inc.
Paul LydenPaul Lyden
Certified Peer Support Specialist at Recovery Ave/Independent Living ResourcesCertified Peer Support Specialist at Recovery Ave/Independent Living Resources
Sarah LuceroSarah Lucero
Administrative Assistant at Independent Living Resources Inc.Administrative Assistant at Independent Living Resources Inc.