Kiyah Wilson
Lawrenceville,GA
Summary
Hardworking professional with hospitality experience and a passion for customer satisfaction. Skilled in organizing and prioritizing tasks to ensure exceptional service. Thrives in fast-paced environments and excels under pressure.
Overview
2
2
years of professional experience
Work History
Host
Pappadeaux
Alpharetta, GA
06.2024 - Current
- Organized and sanitized front entrance area
- Guided customers to their seats accompanied by menus and cutlery
- Communicated real-time information regarding server status to guests
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Commenced guest communication service by anticipating customer needs.
- Managed dining room layout to maximize efficiency of staff members.
Server
Angry Crab Shack
Acworth, GA
12.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Before and After School Care Assistant
Mill Creek Academy
Lawrenceville, GA
12.2022 - 05.2023
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Provided a safe, nurturing environment for children during their stay at the facility.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
Education
Bachelor of Science - Political Science
Kennesaw State University
Kennesaw, GASkills
- Customer Service
- Hospitality and accommodation
- Team member support
- Positive and professional
- Activity Planning
- Activities leadership
Affiliations
- Big Sister Little Sister Inc. (Kennesaw State University)
- NAACP
- Experience in Microsoft Office, Including Excel
- Community Service
- Social Media involved
Timeline
Host
Pappadeaux
06.2024 - Current
Server
Angry Crab Shack
12.2023 - 05.2024
Before and After School Care Assistant
Mill Creek Academy
12.2022 - 05.2023
Bachelor of Science - Political Science
Kennesaw State University
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