Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kiyana N. Wheeler

Ypsilanti,MI

Summary

Results oriented and skillful Advertising Operations Manager with 10+ years of experience in TV and Streaming advertising. Strong understanding of data analytics and leverage technology to improve process efficiencies. Skilled at managing, training teams, improving/creating workflows and building internal and external partner relationships.

Overview

15
15
years of professional experience

Work History

Advertising Operations Manager

Effectv
09.2021 - Current
  • Providing guidance and mentorship to Ad Copy Coordinators
  • Convey with internal staff and external clients to ensure allocations are executed as submitted by partner teams
  • Effectively lead the team by troubleshooting and resolving SLA issues leading to SLA adherence
  • Implement best practices and consult with partner teams to ensure process awareness to avoid collision
  • Coordinate with Senior Leadership in evaluation of operational and technical needs
  • Coached and Developed team of 10 + frontline employees
  • Created work schedules and project management plans to maintain efficiency and timeliness.

Traffic Manager of Direct TV Satellite

Effectv
01.2017 - 09.2021
  • Monitor and analyze existing structures to ensure quality performance
  • Communicate and frequently interact with internal and external customers to ensure that programming and inventory are aligned based on the MVPD partnerships
  • Developed a cohesive working process with all MVPD partners.
  • Spearhead initiative with Yield Operation partners for improved efficiency, east of execution and to simplify break allocations in all traffic databases.
  • Developed and managed document tracking procedures and data gathering processes.
  • Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led a team of 12 frontline and 2 Supervisors

Traffic Supervisor

Comcast Spotlight
04.2014 - 01.2017
  • Communicate and regularly interact with Sales Leadership in all areas of contract stewardship
  • Strategically review processes and team workflow
  • Provide support, evaluation, motivation, and training for all Traffic Coordinators
  • Collaborate with peers to create divisional best practices
  • Consistently perform independent judgment and foresight
  • Ensure policy and procedures are maintained
  • Maintain a commitment to quality by leading by example.

Traffic Coordinator I,II,III

Ultimate Staffing, Comcast Spotlight
09.2008 - 01.2014
  • Provide superior customer service to sales teams to ensure advertising spots are aired according to ad sales contract
  • Prepare daily, weekly, and monthly reports collect and analyze information regarding non-aired spots
  • Strategize with account management team to identify areas where spots could potentially place
  • Adjust orders and ad copy to ensure revenue retention
  • Perform month end close process and reconciliation
  • Extensive product and system knowledge
  • Developed and conducted cross trainings
  • Train new employees and transfers.

Education

Some College (No Degree) - Criminal Justice

Schoolcraft College
Garden City, MI

Skills

  • Superior attention to detail Process optimization
  • Analytical reasoning Strategic planning
  • Exceptional organization skills
  • Coaching and Development
  • Written and oral communication
  • Training, and Process development
  • Personnel Development
  • Strategy Management
  • Critical Thinking

Additional Information

  • ACHIEVEMENTS , 5-time Superstar Award Recipient Successfully Aided in the creation of North Central Division Cross Training Spearheaded and organized Central Illinois local and interconnect cross training. Q4 2011 Quarterly traffic Award Winner West Team Political Point Person , WICT Up and Coming nominee 2017


  • REFERNCES UPON REQUEST

Timeline

Advertising Operations Manager

Effectv
09.2021 - Current

Traffic Manager of Direct TV Satellite

Effectv
01.2017 - 09.2021

Traffic Supervisor

Comcast Spotlight
04.2014 - 01.2017

Traffic Coordinator I,II,III

Ultimate Staffing, Comcast Spotlight
09.2008 - 01.2014

Some College (No Degree) - Criminal Justice

Schoolcraft College

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Kiyana N. Wheeler