Kiyanni Simas
New Brunswick,NJ
Summary
Customer-focused professional skilled in relationship building and communication within fast-paced environments. Understands client needs and delivers tailored solutions to enhance satisfaction. Manages multiple priorities with attention to detail while driving customer engagement and fostering long-term relationships.
Overview
4
4
years of professional experience
Work History
Server
Bakers American Bar & Grille
Monroe, NJ
02.2026 - Current
- Greeted customers, answered questions, and recommended specials, enhancing guest experience and driving sales
- Handled customer feedback and resolved complaints, contributing to improved customer satisfaction and retention
- Displayed enthusiasm and knowledge about restaurant menu and products, fostering positive dining experiences
- Suggested menu items tailored to individual guest preferences and dietary needs.
- Operated POS terminals to input orders, split bills, and calculate totals
Server
Glencove Hotel & Restaurant
Onset, USA
06.2025 - 01.2026
- Delivered high-quality customer service by efficiently managing table service during peak hours
- Assisted bartending staff during peak hours to maintain smooth service operations
- Coordinated and prepared takeout orders to ensure accuracy and timely service
- Collaborated with kitchen staff as a food runner to ensure timely and accurate order delivery
- Managed phone communications for reservations and customer inquiries to enhance guest experience
Server
Applebees
Woonsocket, USA
06.2024 - 06.2025
- Provided attentive and efficient customer service in a high-volume dining environment
- Managed table service, ensuring accurate order-taking and timely delivery of food and beverages
- Collaborated with kitchen staff as a food runner to maintain smooth and efficient operations
- Managed phone communications for customer inquiries and takeout orders, ensuring clear and timely responses
- Coordinated and organized takeout orders, prioritizing accuracy and on-time delivery
- Assisted bartending staff during peak hours to maintain service flow and customer satisfaction
Server
Hopkinton Country Club
Hopkinton, USA
06.2022 - 01.2023
- Provided food and beverage service for large-scale events, including golf tournaments and private functions of up to 200 guests
- Supported tournament operations by assisting with on-course service, event timing, and coordination with event staff
- Maintained buffet and service stations by replenishing food and beverages while ensuring high presentation and quality standards
- Assisted with event setup and preparation, including banquet rooms, outdoor service areas, and tournament stations
- Collaborated with team members to ensure seamless execution of events in a fast-paced, high-demand environment
Server
Primavera
Millis, USA
03.2022 - 01.2023
- Provided attentive table service and maintained a clean, organized dining environment through efficient busing
- Managed buffet stations by replenishing food items and ensuring consistent presentation and quality
- Collaborated with team members to support smooth event operations in a fast-paced environment
- Assisted in the setup and execution of large-scale banquets and holiday events, including Mother’s Day and Easter services
Education
Bachelor of Communication - Minors in Digital Context in Media & Psychology
Rutgers University | School of Arts & Sciences
New Brunswick, NJ05-2027
Skills
- Customer service
- Effective communication
- Team collaboration
- Service prioritization
- Time management
- Conflict resolution
- Event coordination
- Communication skills
Hobbies and Interests
- Health and wellness (gym, Pilates, yoga, or running)
- Event planning (birthdays, campus events, themed gatherings)
Service And Leadership
Volunteer
Elijah’s Promise — New Brunswick, NJ
September 2023
- Collaborated with over 700 student-athletes to prepare and assemble 3,000 lunch bags for food-insecure families in the local community
- Contributed to large-scale, team-based service efforts focused on addressing food insecurity
- Demonstrated teamwork, efficiency, and commitment to community impact
Best Buddies Program Participant
Best Buddies — Milford, MA
September 2019 – September 2022
- Partnered one-on-one with a student with special needs to build a supportive and inclusive friendship
- Served as a positive role model, promoting confidence, communication, and personal development
Timeline
Server
Bakers American Bar & Grille
02.2026 - Current
Server
Glencove Hotel & Restaurant
06.2025 - 01.2026
Server
Applebees
06.2024 - 06.2025
Server
Hopkinton Country Club
06.2022 - 01.2023
Server
Primavera
03.2022 - 01.2023
Bachelor of Communication - Minors in Digital Context in Media & Psychology
Rutgers University | School of Arts & Sciences