Kiyata Perry
Hampton,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Center Manager
Hopebridge Autism Therapy Center
08.2023 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Senior Operations Manager
Key Autism Services
Stockbridge, GA
08.2021 - 08.2023
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Scheduling Coordinator
Wellstar Heath System
Smyrna, GA
07.2019 - 08.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Certified Nursing Assistant
Providence Hospital And Medical Center
Mobile, AL
06.2017 - 07.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Pre-Medicine
Alabama State University
Montgomery, ALDiploma - General Studies
Lithia Springs Comprehensive High School
Lithia Springs, GA05.2012
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Staff hiring
Timeline
Center Manager
Hopebridge Autism Therapy Center
08.2023 - Current
Senior Operations Manager
Key Autism Services
08.2021 - 08.2023
Scheduling Coordinator
Wellstar Heath System
07.2019 - 08.2021
Certified Nursing Assistant
Providence Hospital And Medical Center
06.2017 - 07.2019
Pre-Medicine
Alabama State University
Diploma - General Studies
Lithia Springs Comprehensive High School