Kiye Walker
Savannah,Ga
Summary
Dedicated, results-driven professional with 10 years of experience excelling in customer retention, satisfaction, and service. Demonstrated expertise in maintaining strong relationships with clients and ensuring their needs are met. Proven track record as a vigilant security guard, consistently displaying keen attention to detail and a proactive approach to maintaining safety and security.
Overview
9
9
years of professional experience
Work History
Security Officer
DSI
02.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Client Care Representative
Chatham Parkway Toyota
11.2022 - 12.2023
- Scheduled service appointments for clients requiring vehicle maintenance.
- Addressed customer service issues via phone related to pricing and client requirements.
- Initiated contact with customers to discuss potential vehicle service requirements.
Call Center Agent
OnBrand24
07.2021 - 10.2022
- Managed high volume of inbound calls addressing billing inquiries and concerns.
Call Center Agent
Concentrix
05.2019 - 04.2021
- Handled high volume of incoming and outgoing calls efficiently.
- Implemented communication guidelines for handling different subjects.
- Identified customer needs, clarified information, researched issues, and provided solutions.
Customer Care Representative
Ashley’s Furniture
03.2018 - 05.2019
- Welcomed customers upon arrival and assessed their needs.
- Handled customer grievances to ensure satisfaction.
- -File and maintain records
- -Process sales, take payments, input orders into ordering system
Cashier
Walmart
06.2016 - 03.2018
- -Handle cash, credit or check transactions with customers.
- -Scan goods and collect payments.
- -Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma - undefined
Beach High School
Savannah, Ga06.2014
Skills
- Problem Solving
- Communication
- Time Management
- Patient
- Active Listener
- Retention
Timeline
Security Officer
DSI
02.2024 - 03.2025
Client Care Representative
Chatham Parkway Toyota
11.2022 - 12.2023
Call Center Agent
OnBrand24
07.2021 - 10.2022
Call Center Agent
Concentrix
05.2019 - 04.2021
Customer Care Representative
Ashley’s Furniture
03.2018 - 05.2019
Cashier
Walmart
06.2016 - 03.2018
High School Diploma - undefined
Beach High School
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