Kiyla Blakey
Brookings,SD
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
Zook's Coffee Bar
09.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Arts - Psychology
South Dakota State University
Brookings, SD05.2026
High School Diploma -
Tea Area High School
Tea, SD05.2022
Skills
- Ordering Procedures
- Coffee Expertise
- Up-Selling
- Table Bussing
- Espresso Machine Operation
- Menu Memorization
- POS Systems
- Exceptional Customer Service
- Smoothie Making
- Team Leadership
- Conflict Mediation
Timeline
Barista
Zook's Coffee Bar
09.2021 - Current
Bachelor of Arts - Psychology
South Dakota State University
High School Diploma -
Tea Area High School
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