Kiyomy Pena
Kissimmee,FL
Summary
Over 24 Year of experience successfully developing my career in the Health Care Industry.Making positive impact on the lives of patients and their families. My expertise includes strategic planning,budget management,regulatory compliance and staff development. Strong multi-tasking,excellent organizational and costumer service skills. Proficient bilingual English and Spanish.
Overview
21
21
years of professional experience
Work History
Dispatcher
The Family 3MJ & K Trucking Corp
01.2025 - Current
- Directed dispatching, routing, and tracking of 2 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained drivers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics, contributing to the overall success of the Company.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Coordinated logistics for field units, optimizing routes for faster response times.
EMR Supervisor
Vida Medical Center
09.2024 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Created and managed project plans, timelines and budgets.
Dispatcher
The Family 3MJ&K Trucking Corp
09.2023 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 2 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
EMR Consultant (Remote)
Florida Health Centers
04.2024 - 07.2024
- Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
- Established effective communication channels between technology vendors and healthcare providers, ensuring timely resolution of any issues or concerns related to the EMR system.
- Optimized EMR system performance by regularly updating software, troubleshooting issues, and providing technical support to endusers.
- Evaluated existing workflows in healthcare organizations to identify areas for improvement using data-driven analysis techniques.
- Provided expert advice on best practices for electronic health record management, contributing to higher standards of care within client organizations.
EMR Training Manager
Las Mercedes Medical Center.
02.2021 - 06.2023
- Organized and edited training manuals,multimedia visual aids and others educational materials.
- Managed all exempt employee coaching,training and performance improvement actions.
- Coordinated ongoing technical training and personal development classes for staff members.
- Trained new hires to perform cross-training exercises with experienced workers.
- Provides technical expertise and consulting assistance to educate others ,also serves as training and education adviser to the supported organization.
HIM Manager
Las Mercedes Medical Center
10.2018 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Supervised performance of HIM operations by overseeing operations reports,reviewing data for trends and identifying infrastructure needs.
- Updated company policies to comply with safety and privacy practices to uphold patient wellbeing.
- Researched HIM software solutions,implemented new programs.
- Cross-trained existing employees to maximize team agility and performance.
Medical Records Clerk
IMC Health Medical Centers
06.2014 - 10.2018
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Assisted in training new staff on medical record processing and filing procedures.
- Knowledge of medical terminology.
- Skilled in establishing and maintaining effective working relationship with co-workers,medical staff and patients.
CNA
Universal Health Care
08.2013 - 05.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Costumer Service Manager
Manuel Ascunse Domenech Hospital
01.2011 - 04.2013
ICU/ ER EKG Technologist
Manuel Ascunce Domenech Hospital
01.2005 - 01.2011
Education
Certified Nursing Assistant.
Universal Health Care
EKG Practicioner in Performance And Interpretation
DOH/Manuel Ascunse Hospital-Nursing School Faculty
Bachelor of English Language And Literature
Pedagogical Institute Jose Marti.
Skills
- Field Patient Assessments
- Cardiopulmonary Resuscitation (CPR)
- Defibrillation and Resuscitation
- Diagnostic Procedures
- Heart Monitoring
- EMR Systems
- 9 years of experience management Heath Care 2000( MDVita)system
- Excell, Microsoft Word
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatcher
The Family 3MJ & K Trucking Corp
01.2025 - Current
EMR Supervisor
Vida Medical Center
09.2024 - 12.2024
EMR Consultant (Remote)
Florida Health Centers
04.2024 - 07.2024
Dispatcher
The Family 3MJ&K Trucking Corp
09.2023 - 08.2024
EMR Training Manager
Las Mercedes Medical Center.
02.2021 - 06.2023
HIM Manager
Las Mercedes Medical Center
10.2018 - 06.2023
Medical Records Clerk
IMC Health Medical Centers
06.2014 - 10.2018
CNA
Universal Health Care
08.2013 - 05.2014
Costumer Service Manager
Manuel Ascunse Domenech Hospital
01.2011 - 04.2013
ICU/ ER EKG Technologist
Manuel Ascunce Domenech Hospital
01.2005 - 01.2011
EKG Practicioner in Performance And Interpretation
DOH/Manuel Ascunse Hospital-Nursing School Faculty
Bachelor of English Language And Literature
Pedagogical Institute Jose Marti.
Certified Nursing Assistant.
Universal Health Care
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