Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Ki'Yona Sanders

Ki'Yona Sanders

Waco,TX

Summary

Proven track record in enhancing customer satisfaction and efficiently managing cash, as demonstrated at QuikTrip. Adept at prioritizing tasks and leveraging both verbal and written communication skills to exceed employer expectations. Achieved significant improvements in service delivery through a deep commitment to knowledge and performance, embodying a fast-learning approach and meticulous cash handling abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clerk

QuikTrip
Waco, TX
03.2024 - 11.2024
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.

Team Member

Andy's Frozen Custard
Waco, TX
04.2022 - 01.2023
  • Assisted customers with product selection and ordering process.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Cleaned machinery parts with air hoses, rags, and other supplies to remove dirt and dust.
  • Washed windows both inside and outside of facility buildings.
  • Cleaned up spills immediately to prevent further contamination or damage.
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.

Education

High School Diploma -

Methodist Children's Home School
Waco, TX
05-2023

Some College (No Degree) -

McLennan Community College
Waco, TX

Skills

  • Cash management
  • Prioritization
  • Customer satisfaction
  • Telephone etiquette
  • Cash handling
  • Fast learner
  • Verbal and writing communication

Affiliations

  • Reading
  • Skating
  • Working Out
  • Notebooking
  • Worship Leader/Planner
  • Praise Band

Accomplishments

  • Academic Excellence Award
  • MVP for Basketball
  • MVP for Cheer and Drum-line
  • MIP for Volleyball

Certification

  • Food Handler's License

References

References available upon request.

Timeline

Clerk

QuikTrip
03.2024 - 11.2024

Team Member

Andy's Frozen Custard
04.2022 - 01.2023

High School Diploma -

Methodist Children's Home School

Some College (No Degree) -

McLennan Community College

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Ki'Yona Sanders