Kiyonna Benton
Hammond,IN
Summary
Dynamic Amazon Associate with a proven track record in enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in inventory management and fostering strong stakeholder relationships, I excel in time management and attention to detail, ensuring optimal stock levels and seamless operations. Committed to driving engagement and efficiency in fast-paced environments.
Developed strong analytical and research skills within academic environment, focusing on human behavior and mental processes. Demonstrated ability to synthesize information and apply psychological principles to real-world scenarios. Seeking to transition into new field, leveraging these transferrable skills to drive positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon Fulfillment Center
08.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Moving packages from conveyors to pallets
Intern
Mental Health of America Lake County Indiana
01.2025 - 05.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided resources to families
- Completed at home visits
Education
Bachelor of Science - Psychology
Purdue University Northwest
Hammond, IN05-2025
Associate of Arts - General Studies
Moraine Valley Community College
Palos Hills, IL05-2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Problem-solving abilities
- Customer interaction
- Empathy development
- Behavioral observation
- Psychological assessment
- Assertiveness
- Mental health awareness
- Professionalism
- Fluent in reading and writing Arabic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- CITI Training Certification
- Can read and write Arabic language
- Study Away Program in the United Kingdom
- Honors in the fall of 2024
Certification
- Licensed CITI Training - February 24, 2025 to February 24, 2029
Languages
Arabic
Professional Working
Timeline
Intern
Mental Health of America Lake County Indiana
01.2025 - 05.2025
Amazon Associate
Amazon Fulfillment Center
08.2022 - Current
Bachelor of Science - Psychology
Purdue University Northwest
Associate of Arts - General Studies
Moraine Valley Community College
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