Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Hi, I’m
Kiyronna Warner
Seattle,Wa
Summary
Overview
4
years of professional experience
Work History
Real Change Seattle's Homeless Newspaper
Intern
01.2025 - Current
Job overview
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Improved coding efficiency with introduction of automated testing scripts.
Scootaround Inc.
Operations Assistant
09.2024 - Current
Job overview
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Improved coding efficiency with introduction of automated testing scripts
Ywca Internship- Front Desk/Admin- Opportunity Place
Intern
07.2023 - Current
Job overview
- Provides outreach to and follow-up services & Assists job seekers with job seeking tools and resources
- Provides directions for obtaining unemployment insurance information
- Admin and Customer Service
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Swerve Drive School-Scheduling/Admin-North Seattle
Scheduling/Admin
06.2022 - 06.2023
Job overview
- Schedule Drives for Washington State Driving Tests
- Host Testing Sessions for Weekly Test
- Filing Paperwork for Past and current class sessions
- Basic Admin work like Scanning, Printing, Faxing, Copy
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
SHAG Senior Living
Customer Advisor/ Scheduling
03.2021 - 06.2022
Job overview
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Documented customer interactions in internal database to maintain complete customer service history.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
Education
HighLine CollegeDesMoines, WA
No Degree from BTEC Credits
06.2019
University Overview
Seattle Urban Academy
Diploma
04.2011
University Overview
- Christian Private School Alumni
- Honor Roll 2011 Senior Year
- Ranked in Top 5% of class
Skills
- Type 40 WPM
- Customer Care Expert
- Data analysis
- Problem solving
- File organization
- Project planning
- Cross-functional collaboration
- Teamwork and collaboration
- Client relationships
- Data management
- Scheduling
- Administrative tasks
Timeline
Intern
Real Change Seattle's Homeless Newspaper
01.2025 - Current
Operations Assistant
Scootaround Inc.
09.2024 - Current
Intern
Ywca Internship- Front Desk/Admin- Opportunity Place
07.2023 - Current
Scheduling/Admin
Swerve Drive School-Scheduling/Admin-North Seattle
06.2022 - 06.2023
Customer Advisor/ Scheduling
SHAG Senior Living
03.2021 - 06.2022
HighLine College
No Degree from BTEC Credits
Seattle Urban Academy
Diploma
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