Kizzy Jackson
Cedar Park,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Title Specialist
The Saving Group
Austin, TX
04.2022 - 09.2023
- Reviewed title documents and provided guidance on title related matters.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Advised clients on best practices for transferring titles from one party to another.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Lead Client Service Representative
H & R Block Tax Services
Austin, TX
01.2013 - 04.2022
- Trained team members on best practices for customer service delivery.
- Oversaw daily operations including scheduling of personnel resources.
- Assisted clients with inquiries, requests, and problem resolution via telephone, email, or in-person contact.
- Conducted follow-up calls with customers to ensure satisfaction with services provided.
Customer Care Specialist
New American Funding
Austin, TX
03.2020 - 03.2022
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Education
Associate of Business Administration - Business Administration And Management
Southeast College of Technology
Memphis05.1998
Skills
- Data Entry
- Title Examination
- Objections and Exceptions
- Research and Analysis
- Document Review
Certification
- Notary
References
References available upon request.
Timeline
Title Specialist
The Saving Group
04.2022 - 09.2023
Customer Care Specialist
New American Funding
03.2020 - 03.2022
Lead Client Service Representative
H & R Block Tax Services
01.2013 - 04.2022
Associate of Business Administration - Business Administration And Management
Southeast College of Technology
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