Kizzy Kinte
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Store Support Team Member
Whole Foods Market
06.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cleans and stocks Front End areas
- Shop customers orders for in-store pickup
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supervise self checkout area and maintain its cleanliness and efficiency.
Stand In, Photo Double and Background Actress
Empire Casting, LLC
09.2018 - 05.2023
- Substitute for principal actor, prior to and during filming as photo double or off camera reading
- Participated in rehearsals to adequately prepare for performances.
- Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
- Maintained a professional demeanor on set, fostering positive working relationships with cast and crew members.
- Mentored aspiring actors through sharing industry knowledge and advice, contributing to the growth and development of future performers.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Traveled to set locations to complete onsite filming.
- Performed alongside various well-known actors and actresses.
- Memorized lines quickly and delivered convincingly in different acting settings.
Virtual Office Assistant
Thrive Virtually
09.2020 - 09.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Curate and repurpose content for clients' social media platforms including groups.
- Conferred with customers by telephone, chat or email to provide information.
- Manage clients' online communities
- Act as a liaison between clients' and their customers
Virtual Office Assistant
KizzAbility
08.2020 - 09.2021
- Executed travel arrangements by researching and booking flights and accommodations.
- Clerical support for 7 figure clients.
- Managed personal, business and travel calendars.
- Monitored emails, organized inbox, and prioritized messages for clients.
- Outsourced projects to other freelancers to meet deadlines.
- Managed and maintained email accounts.
- Built and maintained personal branding.
- Set up virtual Zoom meetings, agendas, and invited guests.
Store Support Team Trainer
Whole Foods Market
06.2017 - 06.2018
- Served as store point person for Whole Planet Foundation fundraising campaign in 2018
- Corresponded with vendors and departments in regard to product placement for fundraising efforts and promotions
- Educated team on past and present efforts of Whole Planet Foundation
- Lead new team members through new member onboarding process
- Trained all team members on new policies and procedures
- Attended regional team educator meetings
- Acted as a role model for company policies and day to day tasks.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated all performance updates and training assessments to upper management.
Store Support Supervisor (WFM Hyde Park)
Whole Foods Market
08.2016 - 06.2017
- Monitored daily cash handling procedures to prevent losses due to theft or error, ensuring accurate financial reporting at all times.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Led by example through exceptional customer service skills, inspiring staff members to strive for excellence in their interactions with shoppers.
- Handled escalated customer concerns with professionalism and empathy, ultimately restoring confidence in the shopping experience at our store location.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Video Boutique Concierge and Registration
StarQuest International Performing Arts Competitions
01.2016 - 05.2016
- Previewed and edited videos of dances to ensure quality before selling
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Created engaging content to keep social media channels updated and on brand.
- Organized and worked with footage from multiple cameras and sources.
- Checked in studio owners and staff upon arrival
- Assisted team during load in and load out of all equipment
- Travel weekly for dance competitions
Store Support Supervisor (WFM Lincoln Park)
Whole Foods Market
03.2015 - 01.2016
- Supervised team of 30-50 front end workers
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Master of Science in Entertainment Business-Online Valedictorian -
Full Sail University
Winter Park, FLBachelor of Arts in Criminal Justice, Specialization in Criminalistics -
Saint Leo University
Saint Leo, FLSkills
- Organization
- Complaint Handling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Task Prioritization
Languages
Spanish
Elementary
Timeline
Store Support Team Member
Whole Foods Market
06.2023 - Current
Virtual Office Assistant
Thrive Virtually
09.2020 - 09.2021
Virtual Office Assistant
KizzAbility
08.2020 - 09.2021
Stand In, Photo Double and Background Actress
Empire Casting, LLC
09.2018 - 05.2023
Store Support Team Trainer
Whole Foods Market
06.2017 - 06.2018
Store Support Supervisor (WFM Hyde Park)
Whole Foods Market
08.2016 - 06.2017
Video Boutique Concierge and Registration
StarQuest International Performing Arts Competitions
01.2016 - 05.2016
Store Support Supervisor (WFM Lincoln Park)
Whole Foods Market
03.2015 - 01.2016
Master of Science in Entertainment Business-Online Valedictorian -
Full Sail University
Bachelor of Arts in Criminal Justice, Specialization in Criminalistics -
Saint Leo University
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