KJ Faucheux
South Daytona
Summary
Dynamic Owner Onboarding Manager at Travel + Leisure, skilled in team leadership and process improvement. Successfully drove sales retention through effective training and compliance initiatives. Leveraged data analysis to identify trends, enhancing customer satisfaction and operational efficiency. Committed to delivering exceptional service while fostering strong relationships with stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner Onboarding Manager
Travel + Leisure: Club Wyndham Ocean Walk
Daytona
07.2021 - Current
- Lead a team to achieve performance standards, and drive sales retention through consistency and execution of processes and training.
- Collaborated with business partners to create efficient processes to communicate, track, and manage business.
- Identified and communicated patterns, trends, training opportunities, and compliance concerns to the senior leadership team.
- Maintained strong relationships with sales leadership and corporate partners to ensure customer satisfaction and contract compliance.
Quality Assurance Officer/Owner Onboarding Representative - Frontline and In House (IH Lead, MIT)
Travel + Leisure: Club Wyndham Grand Desert
Las Vegas
02.2016 - 07.2021
- Created and implemented various team logs to ensure contract compliance and securitization.
- Reviewed contract documents with existing and new clientele to ensure accuracy and understanding of the purchase agreement.
- Identified and communicated sales trends that are negatively impacting the business to site leadership.
- Provided on-site training and education to sales staff and colleagues on program features, and the closing process.
Owner Experience Specialist, Owner Resolutions - Phone Specialist
Travel + Leisure: Wyndham Vacation Ownership
Orlando
08.2014 - 02.2016
- Empowered to handle varied requests, compensation, inquiries, and audits of account information.
- Utilized service recovery skills to de-escalate concerns, address issues, and satisfy owners.
- Investigated claims using contract research and internal partners to seek resolution
- Displayed strong product knowledge and offered relevant and personable vacation options based on the owner's needs.
Education
Bachelors of Science - Hospitality Management
University of Central Florida
Orlando, FL09.2014
Associates of Arts Degree -
Gulf Coast State College
Panama City, FL05.2011
Skills
- Team leadership
- Process improvement
- Contract compliance
- Training development
- Data analysis
- Customer service
- Performance monitoring
Accomplishments
- Full Athletic Scholarship - Gulf Coast State College, 05/10
- South Region OO Manager of the Year 2024, 02/25
Volunteer Experience
- Sunshine Foundation - Dream Village restoration, 12/14
- Orlando Union Rescue Mission - Bargain Store/Women & Children Shelter, 07/15
- Boys Town - Coordinate charity gift drive, 12/16
- Autism Awareness 5k - Setup and Cleanup Event, 04/18
Certification
- Florida Real Estate License - Sales Associate 9/21-Present
Timeline
Owner Onboarding Manager
Travel + Leisure: Club Wyndham Ocean Walk
07.2021 - Current
Quality Assurance Officer/Owner Onboarding Representative - Frontline and In House (IH Lead, MIT)
Travel + Leisure: Club Wyndham Grand Desert
02.2016 - 07.2021
Owner Experience Specialist, Owner Resolutions - Phone Specialist
Travel + Leisure: Wyndham Vacation Ownership
08.2014 - 02.2016
Bachelors of Science - Hospitality Management
University of Central Florida
Associates of Arts Degree -
Gulf Coast State College