KYRIE JOHNSON
Brooklyn,USA
Summary
Experienced in providing compassionate support to individuals with disabilities, ensuring their safety and well-being. Proficient in multitasking and problem-solving, maintaining high-quality service under pressure. Documented success in enhancing resident interactions and collaborating with multidisciplinary teams. Dedicated human services professional with experience in shelter operations, direct support, special education, and security.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Community Technician
BRC Human Services
Brooklyn, New York
07.2026 - Current
- Provided support to individuals with disabilities in daily living activities.
- Conduct resident checks, rounds, and respond to emergencies and incidents.
- Enforce shelter policies and use deescalation techniques to address conflicts.
- Document resident interactions, incidents, and services while collaborating with shelter staff.
Direct Support Professional
Eihab Human Services
Brooklyn, New York
04.2026 - Current
- Supported individuals with disabilities in daily living activities.
- Assisted clients in developing social and communication skills.
- Monitored client behaviors and reported any changes to supervisors.
- Collaborated with team members to ensure consistent care delivery.
- Maintained accurate documentation of client progress and services provided.
Paraprofessional
RCM Healthcare Services
New York, USA
10.2025 - Current
- Provided individualized support to students with diverse learning needs and abilities
- Collaborate with special education staff to IEP accommodations
- Reinforced lessons presented by a teacher by reviewing them with students in a small group or on an individualized basis.
- Supervise students both in a classroom and outside the classroom such as at recess or on a field trip.
Direct Support Professional
Birch Family Services
New York, USA
07.2024 - 10.2025
- Assisted with daily living activities like bathing, dressing, and meal preparation, setting up community engagement, & maintaining individual safety
- Perform housekeeping functions such as light housekeeping, laundry, bed making, and cleaning
- Documents services provided such as bowel movements, body checks, & bed checks
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
Call Center Representative
NYC 311
New York, USA
03.2024 - 07.2024
- Handled customer complaints, questions, and issues with professionalism, empathy, and respect
- Documented and processed service requests, ensuring proper categorization and routing to the appropriate city department for action
- Handled 60-80 calls daily, providing prompt and accurate assistance to residents and visitors seeking information about New York City services and resources
Mobile Expert
T-Mobile
New York, USA
03.2022 - 02.2023
- Provide customer service to consumers inquiring about additional information on the services and products we provide
- Sell cell phones and other products in the store
- Activated new customer accounts & changed plans and features to existing customer accounts
General Laborer
Tradesmen International
New York, USA
02.2021 - 02.2022
- Cleaning up worksites from debris and machinery
- Handling and transporting materials
- Operator of inside elevator and outside hoist elevator
- Direct traffic safely around the construction or road maintenance site
Security Guard
Professional Corporate Security
New York, USA
06.2018 - 02.2021
- Provided security and safety services at assigned properties, including shelter environment.
- Conducted patrols, monitored CCTV, controlled access, and responded to incidents and emergencies.
- Maintained detailed incident reports, daily logs, and visitor records.
- Communicated with residents, staff, supervisors, and emergency personnel to maintain safety and order
Education
High School Equivalency -
TASC
Skills
- Time Management
- Teamwork
- Organizational Skills
- Ability to Operate Under Pressure
- Multitasking
- Problem-solving
- Maintaining safe and structured environments
- First aid and CPR
- Responding to incidents
- Patient care
- Documenting services and collaborating with multidisciplinary teams
Certification
- CPR/First Aid/AED
- OSHA 40
- 10Hr SST
- SCIP
- CPI
References
- Jason Rutherford, (929)-371-8661
- • Julani Summers, (347)-633-0462
- • Keith Walters, (929)-436-9355
Timeline
Community Technician
BRC Human Services
07.2026 - Current
Direct Support Professional
Eihab Human Services
04.2026 - Current
Paraprofessional
RCM Healthcare Services
10.2025 - Current
Direct Support Professional
Birch Family Services
07.2024 - 10.2025
Call Center Representative
NYC 311
03.2024 - 07.2024
Mobile Expert
T-Mobile
03.2022 - 02.2023
General Laborer
Tradesmen International
02.2021 - 02.2022
Security Guard
Professional Corporate Security
06.2018 - 02.2021
High School Equivalency -
TASC