Kyuta Allen
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Customer Service Representative
A- Transportation 1
07.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Office Coordinator
Mercedes Financial Corp.
02.2015 - 05.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Education
Bachelor of Science - Sociology
University of Houston - Downtown
Houston, TX12.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Call center experience
Certification
Certificate of Completion BakerRipley Customer Service Training
Certificate of Completion BakerRipley TechBridge Program & CompTIA Fundamentals Content
Timeline
Customer Service Representative
A- Transportation 1
07.2020 - Current
Office Coordinator
Mercedes Financial Corp.
02.2015 - 05.2020
Bachelor of Science - Sociology
University of Houston - Downtown
Certificate of Completion BakerRipley Customer Service Training
Certificate of Completion BakerRipley TechBridge Program & CompTIA Fundamentals Content
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