Kristen Kollgaard
Ellensburg,WA
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
South Fork General Store
06.2025 - 04.2026
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Implemented effective merchandising strategies to maximize product visibility and drive sales growth.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Specialty Baker
Self Employed
01.2024 - 04.2026
- Cultivated relationships with local businesses to enhance community presence and collaboration.
- Managed daily operations, including inventory control and cost savings analysis.
- Analyzed market trends to identify new business opportunities and optimize offerings.
- Oversaw compliance with local regulations, ensuring adherence to health and safety standards.
- Enhanced online presence through social media campaigns and e-commerce solutions.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Family Resource Coordinator
Encompass
03.2021 - 12.2023
- Managed case files and maintained accurate records of client interactions.
- Advocated for families by connecting them with appropriate services and support systems.
- Collaborated closely with multidisciplinary teams to develop holistic approaches to address clients' complex needs.
- Provided timely support to families in crisis situations, connecting them with appropriate resources for resolution.
- Developed individualized service plans based on comprehensive assessments of family needs and strengths.
Graduate Program Advisor
University of Washington
07.2018 - 03.2021
- Developed and implemented strategies to enhance student engagement and retention.
- Evaluated student progress and provided tailored support for academic success.
- Advised students on academic programs, course selection, and degree requirements.
- Served as an advocate for underrepresented populations by addressing unique barriers faced when pursuing higher education opportunities.
- Created a welcoming environment that encouraged open dialogue about personal concerns impacting academic success.
Paralegal
Decker Law Firm
02.2017 - 11.2017
- Managed case files and documentation to ensure compliance with legal procedures.
- Assisted attorneys in preparing for trials, hearings, and meetings by organizing materials.
- Drafted and proofread legal documents to maintain accuracy and clarity.
- Coordinated communication between clients, attorneys, and court personnel for effective case management.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Server
Capri Cellars
04.2013 - 01.2015
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and retention.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere in the establishment.
- Implemented upselling techniques that increased overall sales while maintaining high levels of service quality.
- Resolved customer complaints swiftly, demonstrating problem-solving skills and commitment to guest satisfaction.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Philosophy
Arizona State University
01-2019
Skills
- Service-oriented mindset
- Service-oriented mindset
- Clear and effective communication
- Inventory management
- Dependable team member
- Teamwork
- Dependable team player
Timeline
Retail Sales Associate
South Fork General Store
06.2025 - 04.2026
Specialty Baker
Self Employed
01.2024 - 04.2026
Family Resource Coordinator
Encompass
03.2021 - 12.2023
Graduate Program Advisor
University of Washington
07.2018 - 03.2021
Paralegal
Decker Law Firm
02.2017 - 11.2017
Server
Capri Cellars
04.2013 - 01.2015
Bachelor of Arts - Philosophy
Arizona State University