Klade Zulu
Staten Island
Summary
Dedicated human services professional with 15+ years of experience supporting individuals with intellectual, developmental, physical, and behavioral disabilities. Proven expertise in residential program management, staff supervision, crisis intervention, person-centered care, regulatory compliance, and fiscal oversight. Successfully supervised teams of 12–24 staff members while coordinating care for 6–18 individuals and achieving 100% audit compliance and training completion rates.
Overview
17
17
years of professional experience
Work History
Residence Manager
New York Foundling
01.2019 - Current
- Supervise, mentor, and support 12 direct support professionals to ensure high-quality, person-centered care for 6 individuals with intellectual and developmental disabilities.
- Develop and manage staffing schedules to maintain appropriate coverage, optimize workforce efficiency, and control overtime costs.
- Maintain a 100% staff training completion rate through effective onboarding, coaching, and performance management initiatives.
- Achieve 100% compliance during internal and external audits by ensuring adherence to agency policies, documentation standards, and regulatory requirements.
- Manage program budgets and resources with a strong record of fiscal responsibility and cost-effective decision-making.
- Respond effectively to crises, emergencies, and behavioral incidents while maintaining resident safety and continuity of care.
- Collaborate with interdisciplinary teams, families, and community providers to support individual goals and outcomes.
Administration for Children Services
01.2017 - 01.2018
- Complete field visits to investigate allegations of abuse and/or neglect.
- Engage in a strength based approach with families in order to assess their individual and collective strengths and needs.
- Interview family members and others who interact with the family to assess child safety and well-being.
- Assess the risk of future abuse or neglect of children in the family.
- Coordinate a team of family members, staff and service providers to evaluate safety and identify interventions that can reduce risks to children.
Residence Manager
New York Foundling
01.2014 - 01.2017
- Complete monthly, weekly, daily staffing schedules to ensure adequate staff are available for each shift.
- Provide ongoing supervision and necessary training/feedback to direct care staff to promote effective job performance, skilled care and treatment of residents.
- Respond to emergencies, crises, and unforeseen circumstances in a responsible and conscientious manner, consulting with agency administration as necessary and appropriate.
- Responsible for the psychical condition of the residence and agency vehicle; ensuring they are maintained in a safe and sanitary condition.
Shift Supervisor / Direct Support Professional
Eden II School for Autism
01.2009 - 01.2014
- Assisted Residents with activities of daily living
- Ensured the safety of residents
- Encouraged resident participation in rehabilitation and treatment programs
- Knowledgeable in agency policies and rules and assist in their enforcement
- Ensured that residents rights are preserved in all aspects of the program
- Document information and communication with other staff members
- Preparing staff schedules and community recreational activities
- Supervised staff in completing all delegated task
Education
B.A - Sociology
College of Staten Island
01-2014
A.S - Mental Health and Human Services
Kingsborough Community College
01-2011
Skills
- AMAP
- SCIP
- FIRST AID
- CPR
- Microsoft Word
- Excel
- Power Point
Timeline
Residence Manager
New York Foundling
01.2019 - Current
Administration for Children Services
01.2017 - 01.2018
Residence Manager
New York Foundling
01.2014 - 01.2017
Shift Supervisor / Direct Support Professional
Eden II School for Autism
01.2009 - 01.2014
A.S - Mental Health and Human Services
Kingsborough Community College
B.A - Sociology
College of Staten Island