Klancie Lofton
Denton,TX
Summary
Engaging Inside Sales Manager dedicated to customer base expansion and sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.
Overview
6
6
years of professional experience
Work History
Director of Inside Sales
Your Neighbors Moving & Storage LLC
10.2023 - Current
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Implemented data-driven decision-making processes to identify areas for improvement and drive results.
- Cultivated a positive sales culture that promoted teamwork, accountability, and continuous improvement.
Sales Associate
All My Sons Moving & Storage
08.2021 - 10.2023
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
Bartender Shift Manager
Kirby's Prime Steakhouse
07.2020 - 08.2021
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant General Manager
Johnny Carinos Country Italian
07.2018 - 05.2020
- Managed budget implementations, employee evaluations, and contract details.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Gainesville High School
Gainesville, TX05.2010
Skills
- Cross-Functional Collaboration
- Market Share Growth
- Strategic Planning
- Brand Development
- Strategic account development
- Data Confidentiality
- Client Base Retention
- Sales Reporting
- Customer Service
Timeline
Director of Inside Sales
Your Neighbors Moving & Storage LLC
10.2023 - Current
Sales Associate
All My Sons Moving & Storage
08.2021 - 10.2023
Bartender Shift Manager
Kirby's Prime Steakhouse
07.2020 - 08.2021
Assistant General Manager
Johnny Carinos Country Italian
07.2018 - 05.2020
High School Diploma -
Gainesville High School
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