Klarissa Moreno
Laredo,TX
Summary
With more than 7 years of experience in both banking and call center environment, I’ve managed to meet daily goals, resolve customer concerns, and develop strong communication skills. I’m comfortable working in fast-paces environments, handling escalations, and finding efficient solutions.
Overview
8
8
years of professional experience
Work History
Bank Teller Supervisor
International Bank of Commerce
Laredo, TX
06.2018 - Current
- Assist customers with financial needs
- Supervise cash handling shipments
- Conduct meetings with tellers
- Knowledgeable of Bank operations computer software applications
- Skill areas in Excel, Word, PowerPoint
- Assign work duties
- Provide training and guidance to tellers
- Answer phone calls/ take messages
- Follow up with customers
- Sale Accounts, Mortgage, Insurance, Credit Cards
- Meet daily/monthly sales
- Vault balancing & audits
Concentrix
Call Center Rep
Laredo, TX
08.2017 - 04.2018
- Bilingual Representative
- Answered 10+ calls per hour
- Maintained a professional/friendly interactions with customers at all times
- Resolved customer complains
- Collaborated with a team of 30+ people
- Sell products(phones,lines) /take payments
Education
Laredo College
Laredo, TXSkills
- Cash handling
- Vault management
- Customer service
- Sales techniques
- Employee training
- Team leadership
- Microsoft Excel
- Time management
- Branch operations
- Customer relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bank Teller Supervisor
International Bank of Commerce
06.2018 - Current
Concentrix
Call Center Rep
08.2017 - 04.2018
Laredo College